Cheap Arse Gaffer (Euro Gaming) Thread 2 - Add to your backlog with ease

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Keyser Soze said:
Zavvi, for about £15, two months from now
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...and if you're lucky, you might get a full refund by July!

Yes, I still mad.

Keyser Soze said:
Bulletstorm (360) - £4.99 @ My Protein eBay Outlet

'My Protein' is part of The Hut Group, so this is pretty much just like buying from Zavvi/The Hut. It cost too much to ship to Europe (€12 in total) - so this is really only a deal for UK peoples.
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Toge said:
Look at all the negative feedback, jesus :O
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Bwaaahahahahaha, see what I mean? These fools should be banned!
 
I was very pleased by the TheHut/Zavvi group until last month. Now I know where the rage of most people comes from :D

8 orders from November to this month: 2 orders with loose disc, 2 orders with broken cases, 1 order didnt arrive at all and 3 were okay! Before I almost had zero problems in 2 years.
 
I've still yet to have a bad experience with Zavvi or any of TheHut Group. Have ordered a load of stuff from them already this year and it has all arrived within a couple of days.
 
People are more likely to complain than post thanks about a company on the Internet. Obviously, Zavvi are doing something wrong to get those complaints, but they are still getting stuff out to 1000s of people every week.
 
Keyser Soze said:
People are more likely to complain than post thanks about a company on the Internet. Obviously, Zavvi are doing something wrong to get those complaints, but they are still getting stuff out to 1000s of people every week.
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With the majority of issues I read about them, it's not the fact that they screw up from time to time, because as you said, most companies do, especially with a high volume of orders.

It's more the fact that their customer and after-sales service is really awful - they are slow to respond to customer service requests, make you wait nearly a month for missing orders, rarely get a pre-order to you within days 1-3 of release, frequently cancel orders due to "pricing mistakes" (how many times does a pricing mistake have to occur before you decide to change your process to stop this from happening) and there are a lot of reports of opened and scratched games being sold as new.

I agree that all these issues are not mutually exclusive to Zavvi, but they are really bad at responding to and resolving these issues in a timely and satisfactory manner. Quite simply, in terms of communication, service and satisfaction, they are a world apart from companies such as Amazon and shop.to, and that's why I'm always happier to pay a "premium" of a couple of pounds to use what I consider to be infinitely more reputable retailers than any related to the Hut Group.
 
I was just stating that to give some perspective, since people are calling for the site to be banned and all sorts. There are plenty of people who have never had any issues with the site(s), in fact as I've stated before I even got my Reach CE a good 4 days before release.

Not saying that makes everyone's problems any less annoying or frustrating, just think it's worth mentioning.
 
kurtrussell said:
With the majority of issues I read about them, it's not the fact that they screw up from time to time, because as you said, most companies do, especially with a high volume of orders.

It's more the fact that their customer and after-sales service is really awful - they are slow to respond to customer service requests, make you wait nearly a month for missing orders, rarely get a pre-order to you within days 1-3 of release, frequently cancel orders due to "pricing mistakes" (how many times does a pricing mistake have to occur before you decide to change your process to stop this from happening) and there are a lot of reports of opened and scratched games being sold as new.

I agree that all these issues are not mutually exclusive to Zavvi, but they are really bad at responding to and resolving these issues in a timely and satisfactory manner. Quite simply, in terms of communication, service and satisfaction, they are a world apart from companies such as Amazon and shop.to, and that's why I'm always happier to pay a "premium" of a couple of pounds to use what I consider to be infinitely more reputable retailers than any related to the Hut Group.
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Well I'm extremely unimpressed with their service so far. My last few orders from them have taken over a week to arrive. And they're saying they'll dispatch my Resident Evil Revelations on the 27th...but thats the day it comes out. And going by their track record I won't have the game until the following weekend. I don't have time for that when FFXIII-2 and SCV are out the following week.

So I've just gone and cancelled my pre-order. I can live without the circle pad pro. Revelations plays fine without it.
 
randomlyrossy said:
I've still yet to have a bad experience with Zavvi or any of TheHut Group. Have ordered a load of stuff from them already this year and it has all arrived within a couple of days.
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I bought something from IWOOT on Dec 11th which is part of TheHut, they sent me the wrong item. I sent it back the very next day. I waited... and waited... many emails, twitters, facebook wall messages, and still they try to fob me off with 'oh we have processed a refund for you, I will look into it' and now I have had enough of their lies! I'm going to recover the money myself through my debit cards visa protection.

I cancelled a £199 PS Vita order with Zavvi because I couldn't trust handing over the cash and getting the product.

http://www.reviewcentre.com/reviews168425.html
 
kurtrussell said:
With the majority of issues I read about them, it's not the fact that they screw up from time to time, because as you said, most companies do, especially with a high volume of orders.

It's more the fact that their customer and after-sales service is really awful - they are slow to respond to customer service requests, make you wait nearly a month for missing orders, rarely get a pre-order to you within days 1-3 of release, frequently cancel orders due to "pricing mistakes" (how many times does a pricing mistake have to occur before you decide to change your process to stop this from happening) and there are a lot of reports of opened and scratched games being sold as new.

I agree that all these issues are not mutually exclusive to Zavvi, but they are really bad at responding to and resolving these issues in a timely and satisfactory manner. Quite simply, in terms of communication, service and satisfaction, they are a world apart from companies such as Amazon and shop.to, and that's why I'm always happier to pay a "premium" of a couple of pounds to use what I consider to be infinitely more reputable retailers than any related to the Hut Group.
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Same here. After my experiences with their cs, I will happily pay 5 quid more per game if it means I never have to shop at Zavvi/Thehut ever in my life again.
 
One more and I'll drop the Zavvi-bashing from this thread. However, I felt I should bring this post to the attention of the people most likely to consider using Zavvi/Hut group:

glaurung said:
Zavvi/Hut have improved for me by getting blocked by my bank. Yeah, you read it right. My bank no longer accepts transactions coming from their services.
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smh.
 
kurtrussell said:
What's the RRP? Worth pre-ordering to sell to CEX when it releases?
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That's been a tad dickish (almost Zavvi like)... But anyway, the RRP is £49.99. Must shops should sell it for £39.99 (like they do with 360/PS3 games), and a few other online stores might drop it more. You will likely get more than you pay if you trade it in during the week of release.
 
kurtrussell said:
I agree that all these issues are not mutually exclusive to Zavvi, but they are really bad at responding to and resolving these issues in a timely and satisfactory manner. Quite simply, in terms of communication, service and satisfaction, they are a world apart from companies such as Amazon and shop.to, and that's why I'm always happier to pay a "premium" of a couple of pounds to use what I consider to be infinitely more reputable retailers than any related to the Hut Group.
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I am sure you are from the UK? Those 2 options aren't worth using for mainland Europeans.
 
Keyser Soze said:
That's been a tad dickish (almost Zavvi like)... But anyway, the RRP is £49.99. Must shops should sell it for £39.99 (like they do with 360/PS3 games), and a few other online stores might drop it more. You will likely get more than you pay if you trade it in during the week of release.
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Dickish? :(

I usually pick up good deals and drop them into CEX for store credit. Is that really frowned upon? The publisher gets more sales, and CEX profit too - everyone wins don't they?

Either way, I funded two Radeon HD 5870s for bitcoin mining that way, so it's certainly worth considering if the GAF hive mind decides that it's not too heinous after all...

Ronian said:
I am sure you are from the UK? Those 2 options aren't worth using for mainland Europeans.
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Yup, but I spend a lot of time in Barcelona, and I know how expensive games are out there. From what I read on GAF, this is a pattern that's repeated across Central Europe. Even with the shipping premium of shopto or Amazon, it's still cheaper than buying locally isn't it? Last time I was there, I think new 3DS releases were going for 50 Euros and upwards or something stupid like that....
 
kurtrussell said:
Dickish? :(

I usually pick up good deals and drop them into CEX for store credit. Is that really frowned upon? The publisher gets more sales, and CEX profit too - everyone wins don't they?
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Well it is taking away a copy from someone who might genuinely want to play the game unless they go to the same CEX you trade it in to and they sell it for the same price.

I think it's only really people that snap up loads of copies of the same game just for profit that is heavily frowned upon though, if you only buy one copy of the game and don't do it all the time then it's just personal preference whether that's a dick move or not.
 
kurtrussell said:
Sorry to hear that. Might be a good idea to post your experiences up on the Zavvi Incompetence thread so we can at least make other GAFfers aware of the issues to enable them to make an informed decision, and to avoid de-railing this excellent thread into a heap of Zavvi lament.
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ksimm said:
I bought something from IWOOT on Dec 11th which is part of TheHut, they sent me the wrong item. I sent it back the very next day. I waited... and waited... many emails, twitters, facebook wall messages, and still they try to fob me off with 'oh we have processed a refund for you, I will look into it' and now I have had enough of their lies! I'm going to recover the money myself through my debit cards visa protection.

I cancelled a £199 PS Vita order with Zavvi because I couldn't trust handing over the cash and getting the product.

http://www.reviewcentre.com/reviews168425.html
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Plus it's highly likely you wouldn't get your PS Vita anywhere near the actual launch of the device XD Knowing Zavvi.
 
kurtrussell said:
Dickish? :(

I usually pick up good deals and drop them into CEX for store credit. Is that really frowned upon? The publisher gets more sales, and CEX profit too - everyone wins don't they?
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I feel the same as OMG Aero, it is not really that bad. However, if there was limited stock of the item it hurts someone who may have wanted to buy to actually play it. That was the big reason some of Amazon's Black Friday sales turned into such a clusterfuck. This is probably not the case with Golden Abyss, as HMV still have the sale up, so they seem to have loads of stock on the way to back their price up.
 
Anyone know if Metal Gear Acid 2 is available for a good price anywhere? The PSP thread reminded me that I need to play it, would like the glasses but I assume its mostly used copies that will show up nowadays. Any help would be appreciated!
 
Watanabe Kazuma said:
Anyone know if Metal Gear Acid 2 is available for a good price anywhere? The PSP thread reminded me that I need to play it, would like the glasses but I assume its mostly used copies that will show up nowadays. Any help would be appreciated!
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I have a copy I was looking to sell. It's in mint condition, except for a slight crease on the manual. I bought the game used myself, but I've never played it, and I'm not sure if the previous owner did either. The 3D glasses has flaps that you normally "pop out", but are still intact (basically, it's a sign that they haven't been used).

I was thinking of £10, postage included (that's if you live in the UK; if you live elsewhere, I'd have to get back to you on postage costs).

If you're interested, send me a PM.

MetalGearAcid2.jpg
 
I wonder if £25 was a mis-price or they just think that they can raise it to £30 or something and still get loads of sales, annoying when they do stuff like that especially when the value didn't really look like it was an error.
 
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