PS4 official European waiting thread - come here and wait with us!

broony said:
Don't worry people.

Amazon's system updates sporaidcly. Often I have receieved stuff from amazon before it is marked as despatched.

I would also take whatever amazon's customer service is saying with a grain of salt. They will just be customer service reps with little more insight other than what you see on your order screens.

They will alos have little information on shipping other than what is written on your order and the yardstick of their normal delivery times. Most will not be aware tomorrow is launch day and that everyone should be getting launch day shipping. on their screens it will just look like any other order

I would even suggest not bothering to email or phone amazon, as you are more likley to get the customer service rep accidently clicking about with your order and fucking it up.

Just sit tight and everything will be alright.

I promise
Why the fuck has my order been stiuck on dispatching now for 12 hours arrrrghgghhhhh
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At least you're at that stage, mines still Not Yet Dispatched, not really worrying just yet, if I still see nothing changed by 11pm tonight I'm getting in my car and heading to a queue.
 
Sec0nd said:
Shame, no canceled preorders so I won't be getting my PS4 tomorrow. I'll have to wait another week or two. I guess it saves me from spending a shit load of money this weekend.
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I've just gone into my local GAME and pre-ordered a console for tonight. You sure they wouldn't let you do that?
 
Amazon UK dispatched my order 15 minutes ago.

Ron-Swanson-Excited-In-The-Office-On-Parks-Recreation.gif


If all goes according to plan, I'll be holding my PS4 at some time tomorrow.
 
Still waiting for my tracking number to work on the DPD website. ShopTo said it would be despatched today. I'm sure it has been so I don't know.
 
Have fun tomorrow EUgaf! I have to wait two more weeks (only one if I'm lucky). Just don't destroy me in Killzone with your souped up weapons please. :)
 
Sec0nd said:
Shame, no canceled preorders so I won't be getting my PS4 tomorrow. I'll have to wait another week or two. I guess it saves me from spending a shit load of money this weekend.
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RaikuHebi said:
Wtf? I was told GAME had sold out across the country.
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my GAME (Ealing) said they had quite a few extra provided to sell to walk-in customers. big bundles though (killzone + Cod + some blurays + some accessory shit etc). But there is stock out there.
 
3,5hrs until GameStop opens their midnight pre-launch hangout. Then chilling there, playing on one of the four demo stations for 3,5hrs 'til I get my unit :D
 
I caved and went to customer service live chat. He said it was in the process of being handed over the carrier for delivery and was adamant that it would arrive tomorrow. Was too apologetic considering it was me moaning because it had been at "dispatching now" for a few hours.
 
So here's my timeline of insanity.

23rd November: A One-Day Prime delivery of Assassin's Creed IV is late. Concern begins. http://www.neogaf.com/forum/showpost.php?p=91038935&postcount=2745

26th November: Another Prime delivery from Amazon shows up late. This time with a courier. I try to investigate what courier they used for Xbox One. CityLink dread begins. http://www.neogaf.com/forum/showthread.php?p=91367077&highlight=#post91367077

27th November: My concern for CityLink reaches boiling point. I contact customer services to ask them directly who they're going to use. The guy adds a note to my order to not use CityLink. http://www.neogaf.com/forum/showthread.php?p=91483870&highlight=#post91483870

28th November: FIFA PS4 (another Prime One-Day delivery) doesn't show. Concern builds. Much refreshing of orders page. Still shows delivery tomorrow. Then, it ships. CityLink confirmed. Delivery moved to Monday. Now unable to cancel. Have a chat with CS:
Initial Question: I preordered this item in June. I pay for Prime, and chose One-Day Delivery for it. It has just dispatched, and the delivery estimate has changed from the 29th November to 2nd December. I'd like an explanation, please. I'm not getting the service I paid for.

03:22 PM(GMT) Puja(CSA): Hello,my name is Puja. I apologise for the delay in delivery of your order.
03:23 PM(GMT) Gavin Gallagher: To tell the truth, I wouldn't have purchased this item from Amazon at all if I knew it wasn't going to arrive tomorrow.
03:23 PM(GMT) Puja(CSA): I can certainly understand you expected us to deliver the order Friday, 29 November 2013.
03:24 PM(GMT) Puja(CSA): Due to huge backlogs and high demand for ps4 most of the orders have been affected.
03:26 PM(GMT) Gavin Gallagher: Ok, but I specifically said to a customer service rep earlier in the week that CityLink deliveries to me always miss their delivery date. He assured me that a note was added to the order that CityLink shouldn't be used to deliver it.
03:27 PM(GMT) Gavin Gallagher: Not only that, your tracking page said the 29th November right up until it had shipped, and therefore the only time I was informed it wouldn't be here tomorrow was too late to cancel.
03:27 PM(GMT) Puja(CSA): He certainly left a note but I’m afraid that we don’t have the ability to assign certain carriers to a specific customer or address but we’ll continue working with all of our carriers to drive improvements for our customers.
03:29 PM(GMT) Gavin Gallagher: I can't help but feel I've been mislead into keeping this preorder with Amazon.
03:29 PM(GMT) Puja(CSA): Please note that it was never our intention to cause any sort of inconvenience to you.
03:30 PM(GMT) Puja(CSA): I can completely understand. If that happened to me, I'd be really upset too. I can imagine how frustrating that must be.

We'll take every possible action from our end to avoid such scenarios in the future.
03:31 PM(GMT) Gavin Gallagher: Had I not been paying for Prime, would my order have been shipped with the same courier?
03:33 PM(GMT) Puja(CSA): As I have already told you we don't assign carrier manually it is system automated so we cannot make any guess about carrier.
03:34 PM(GMT) Gavin Gallagher: Ok, I'd also like to report another order that was place with One-Day Delivery, supposed to arrive today, and hasn't.
03:35 PM(GMT) Gavin Gallagher: Order no. XXXXXXXXXXXXXXX
03:35 PM(GMT) Puja(CSA): Let me check this for you.
03:36 PM(GMT) Puja(CSA): I can see that your order has been dispatched on Wednesday, 27 November 2013 and should be delivered to you on Thursday, 28 November 2013 its seems to be like there is an unforeseen delay to deliver your order.

As it has been sent via Royal Mail which is an non-traceable carrier, I'll not be able to trace it.

03:37 PM(GMT) Puja(CSA): I'd request you to wait until Tuesday, 3 December 2013 .

I'd expect that you'll receive the order before then, but if you don't, please let us know and I can assure you that we’ll be happy to issue you with a free replacement or a full refund if a replacement is not possible.

03:38 PM(GMT) Gavin Gallagher: There was a One-Day delivery order last week that was a few days late too, so I'm sure it'll turn up, but the point is, my One-Day deliveries, that I'm paying your annual Prime fee for, are consistently failing
03:39 PM(GMT) Puja(CSA): Being a prime customer I can certainly understand that you must receive a high priority of service, and I see that we have not met the standard on this occasion.
I'm sorry, you've had such a bad experience.
03:40 PM(GMT) Gavin Gallagher: I'm very unhappy with the level of service I'm getting for my money. I've spent a lot of money with Amazon for the PS4, accessories and games, and I'm simply not getting what I expect.
03:43 PM(GMT) Puja(CSA): We really appreciate your business and your feedback helps us improve our service

Thanks for alerting us to the bad service you have received.
We'll take every possible action from our end to avoid such scenarios in the future.
03:45 PM(GMT) Gavin Gallagher: ok, ggodbye
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It's FUCKING BULLSHIT.
 
Just had a random email from Sony thanking me for taking part in the GT Acadamy 2013. Also a download code for a Nissan G-R (it's about time they added those :P )

Didn't feel it was worth it's own thread.

Anyone else get?

(oh also a GT6 theme as well)
 
all of this talk about orders getting delayed at the last minute is making me so so worried, despite what the live chat told me D:

WHY CAN'T THEY JUST SHIP MY ORDER
 
Just got a message from my webstore that I'll receive my PS4 tomorrow. Didn't actually think I would be lucky enough to get it on the release date ;p
 
Anyone who's ordered from Amazon UK and lives in the UK - what's your shipping method listed as in the order? Mine says First Class which is certainly not guaranteed next day and has yet to be shipped. Marked as 'Dispatching Now', whatever that means.

Called support and they promised that it would be sent by the end of the day. To be fair, my copy of NFS: Rivals was shipped last night at 19:00 so it's possible but, when you say First Class, I think Royal Mail, and that ain't next day.
 
Vitor711 said:
Anyone who's ordered from Amazon UK and lives in the UK - what's your shipping method listed as in the order? Mine says First Class which is certainly not guaranteed next day and has yet to be shipped. Marked as 'Dispatching Now', whatever that means.

Called support and they promised that it would be sent by the end of the day. To be fair, my copy of NFS: Rivals was shipped last night at 19:00 so it's possible but, when you say First Class, I think Royal Mail, and that ain't next day.
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I'm in exactly the same boat, First Class and Dispatching Now.

It's too big for "first class" shipment via Royal Mail anyway.
 
Vitor711 said:
Anyone who's ordered from Amazon UK and lives in the UK - what's your shipping method listed as in the order? Mine says First Class which is certainly not guaranteed next day and has yet to be shipped. Marked as 'Dispatching Now', whatever that means.

Called support and they promised that it would be sent by the end of the day. To be fair, my copy of NFS: Rivals was shipped last night at 19:00 so it's possible but, when you say First Class, I think Royal Mail, and that ain't next day.
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It's unlikely it's going to be Royal Mail, and even if it was it would be a tracked delivery. TBH I think they just upgraded everyone's delivery to a prime level 1 day, so I wouldn't worry about what the shipping is officially down as in the order.

For what it's worth mines is "First Class" and dispatching now. Though I do have a prime account now i never upgraded the shipping to expedited just in case it fucked everything up.
 
jiggles said:
So here's my timeline of insanity.

23rd November: A One-Day Prime delivery of Assassin's Creed IV is late. Concern begins. http://www.neogaf.com/forum/showpost.php?p=91038935&postcount=2745

26th November: Another Prime delivery from Amazon shows up late. This time with a courier. I try to investigate what courier they used for Xbox One. CityLink dread begins. http://www.neogaf.com/forum/showthread.php?p=91367077&highlight=#post91367077

27th November: My concern for CityLink reaches boiling point. I contact customer services to ask them directly who they're going to use. The guy adds a note to my order to not use CityLink. http://www.neogaf.com/forum/showthread.php?p=91483870&highlight=#post91483870

28th November: FIFA PS4 (another Prime One-Day delivery) doesn't show. Concern builds. Much refreshing of orders page. Still shows delivery tomorrow. Then, it ships. CityLink confirmed. Delivery moved to Monday. Now unable to cancel. Have a chat with CS:


It's FUCKING BULLSHIT.
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Wow that is really ridiculous. Do you get a email after you chatted with "support" in the UK aswell. In Germany you can leave feedback aka 0/10 and contact me to resolve that issue - and most of the times you get someone calling you who is really in a position to help you out. Those chat support people seem to have a huge FAQ and thats about it.
 
jiggles said:
So here's my timeline of insanity.

23rd November: A One-Day Prime delivery of Assassin's Creed IV is late. Concern begins. http://www.neogaf.com/forum/showpost.php?p=91038935&postcount=2745

26th November: Another Prime delivery from Amazon shows up late. This time with a courier. I try to investigate what courier they used for Xbox One. CityLink dread begins. http://www.neogaf.com/forum/showthread.php?p=91367077&highlight=#post91367077

27th November: My concern for CityLink reaches boiling point. I contact customer services to ask them directly who they're going to use. The guy adds a note to my order to not use CityLink. http://www.neogaf.com/forum/showthread.php?p=91483870&highlight=#post91483870

28th November: FIFA PS4 (another Prime One-Day delivery) doesn't show. Concern builds. Much refreshing of orders page. Still shows delivery tomorrow. Then, it ships. CityLink confirmed. Delivery moved to Monday. Now unable to cancel. Have a chat with CS:


It's FUCKING BULLSHIT.
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Amazon have seriously gone to shit, I had Prime too. Then I got stuff later than when I wasn't a member.
 
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