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I know that it can't always be perfect, but it seems like only the smaller companies like yours, Aksys & NISA seem to have this issue. It's pretty discouraging.Oh, crap. I didn't realize you guys were Canada.
Canadian distribution has always been murky, so even though we HAVE shipped out our copies well in advance, there's no guarantee they'll be waiting for you guys tomorrow. We never have any idea what the hell goes on once our games pass that northern border -- it's like they go into some sort of crazy limbo. We can only cross our fingers and hope.
Theoretically, there's no reason they shouldn't be waiting for you tomorrow. But once they leave our warehouses, their fate rests in the hands of... I don't even know who. And as you've said, this has been an issue in the past, so it could very well be an issue now as well.
It might be nice to have distributors that can actually get things out on the supposed ship date consistently, they should be held accountable to that standard. It's not fun to be considered an afterthought.