Revolver said:
I have some questions... I have a one year replacement warranty from EB on my PS2, and I really want the new model. How difficult is it to get them to replace my current model with the new one if the old one works fine? Are they real strict about checking it out if I just BS them by saying there's something wrong with my PS2 and I want the new one? My warranty expires next month so I'd like to go ahead and use it if possible. I've never used a replacement policy before so I'm unsure about what I need to do.
I just went through this ordeal myself. They won't give you a new model system. They'll try and stick you with a preowned or refurbed system. If you give in, that is.
If they have any new units of the old model, you'll only be able to get one of those, but if they don't have stock on the old model then get the Customer Service number and bitch for it. Make sure to use these quotes in your conversation:
"Sony isn't making the older model anymore, replacing it with this new one."
"I bought the ESA because I was told I would get a NEW system, not a preowned or refurbed one."
"You promised a new system, I expect a new system."
When you do get the new system, do not buy the esa again. The new system comes with a one-year warranty from Sony now. And when the EB clerk trys to sell it to you, tell him that you won't buy it because they refuse to honour their legally binding contract.