You know, I can deal with the fact that my Gamerush tends to get games in a day or two later than everyone else. Heck, I can even deal with the fact they don't call me when they come in. But what I can't deal with, and this has been a major problem lately, is when I head over to Blockbuster and there is no Gamerush staff there, and even worse, no one trained to use their system.
Yesterday I went in to see if my reserved copy of Mega Man Zero 3 was in yet. But...the Gamerush counter was closed. So I waited in line and asked if there was anyone who could help me. Someone emerged from the backroom and told me that the rental copies were in, but the retail copies weren't. "We normally get retail games on Friday, so try back then. We'll give you a call when it comes in."
Well, considering the great deals they have on trade ins, I really wasn't going to complain. I ended up going back today anyways, as a friend was renting THUG 2. I decided to check for Zero 3, and lo and behold, it was sitting on the Gamerush counter which, of course, was closed.
I go to the main counter and explain my situation to the only employee on the floor. "I reserved the game a few weeks ago, it's in, can I pick it up?" Today's problem was that he couldn't pull up my reserve list because he wasn't trained. So he rung up the game in a real backwards manner, marking it down and using the available credit ($20) in my account to pay for it. So technically, I still have a copy reserved, and the credit I used to pay for it is just sitting....somewhere in there. Sure, I'll be able to move the credit to another game later, but it's unsettling when I can't use the money I put on a game because the guy can't find it.
I mean, I really appreciate what this guy did, but the whole sitation seems really ridiculous to me. How am I supposed to do business there when I can't be sure if there's anyone in that can help me? It's not like I'm going in at extreme hours either, both incidents occurred between 1 and 4 PM. And when I asked the guy about all this? "Yea, I'm confused too. No one really knows what's going on."
Yesterday I went in to see if my reserved copy of Mega Man Zero 3 was in yet. But...the Gamerush counter was closed. So I waited in line and asked if there was anyone who could help me. Someone emerged from the backroom and told me that the rental copies were in, but the retail copies weren't. "We normally get retail games on Friday, so try back then. We'll give you a call when it comes in."
Well, considering the great deals they have on trade ins, I really wasn't going to complain. I ended up going back today anyways, as a friend was renting THUG 2. I decided to check for Zero 3, and lo and behold, it was sitting on the Gamerush counter which, of course, was closed.
I go to the main counter and explain my situation to the only employee on the floor. "I reserved the game a few weeks ago, it's in, can I pick it up?" Today's problem was that he couldn't pull up my reserve list because he wasn't trained. So he rung up the game in a real backwards manner, marking it down and using the available credit ($20) in my account to pay for it. So technically, I still have a copy reserved, and the credit I used to pay for it is just sitting....somewhere in there. Sure, I'll be able to move the credit to another game later, but it's unsettling when I can't use the money I put on a game because the guy can't find it.
I mean, I really appreciate what this guy did, but the whole sitation seems really ridiculous to me. How am I supposed to do business there when I can't be sure if there's anyone in that can help me? It's not like I'm going in at extreme hours either, both incidents occurred between 1 and 4 PM. And when I asked the guy about all this? "Yea, I'm confused too. No one really knows what's going on."
