This is what I originally did because I felt forced to, 2 years ago -- Virgin/Koodo/et al. didn't seem worth it then. I don't want to have to appear to get angry with someone on the phone to get what feels like a proper deal any more. I'm not a mean person and I don't think being a jerk to some poor customer service agent is nice in order to gain the audience of a loyalty/retention manager.
It's shitty. I'm tired of it. The people working at Telus are way too nice to deserve that kind of treatment on a day-to-day basis.
I don't want to pay for special groupon offers that I'll never use. I don't want to pay for slick commercials with cute animals that play before my movies. I just want a good deal on my phone.
I'm the same way, but when I negotiated my Telus retention possibilities about 1.5 years ago, I was basically convinced yo had to be dick so I went with it. Didn't fucking work even a bit. Could be I don't know where to draw the line about being a dick or just downright asshole. Every conversation I had with a rep as my alter-ego didn't work and ended up with me just hanging up at some point.
One day I said fuck it, called in and did the exact opposite (funny enough, I acted like myself). I asked for their name, how their day was going and just all around nice. I think it was just 10 minutes of fun talk (from both sides even) between me and the rep before I finally started asking about the phone and what I was interested in getting, and at what price. Worked perfectly and I got what I wanted.
Unfortunately, about 2 months ago I was no longer pleased with my contract (after I saw the Wind plans), sold my iPhone, paid for my cancellation fee with that money and moved to Wind.
I went from 500MB to unlimited data, and all the rest the same minus voicemail (which I didn't want/need anyway). Went from paying $58 a month (taxes) to ~$45 a month. I've gotten a lot of use out of my data now that I don't have to worry about the limit, I'll never look back. Will probably be with Wind for as long as they're here in Canada.