R.I.P. my copy of Dark Souls II CE (PC).
According to UPS rep my 'shipper' (NamcoBandai) sent them an invoice which had quite a vast price difference than my invoice resulting in a $84 fee (luckily I called in before they delivered).
And by 'a vast price difference' an order of the Collector's Edition and a free promotion t-shit somehow equates to a value of two Collector's Editions (about $242 'total estimated value')
I have sent an email to NamcoBandai and talked with a UPS rep who directed me to a fellow named Fred Brok.
Hopefully things pan out okay.
If not. . . I guess lesson learned. :'(
EDIT:
Also forgot to mention that UPS said they would charge me to look at/correct the issue that the shipper caused?
UPS are thieves when it comes to international shipments.
I remember being charged a 40$ fee for Parasite Eve II + S.Guide that cost me 80$. Dat 50% fee. That's pretty much why I always ask people from the States to use USPS. Though I don't know what would've been better for you since it's from Namco/Bandai, was it shipped from the US?