Manesa: One moment.
I'm going to reach out and see what's causing the delay in the system, ok?
Me: ok
<5 minutes goes by>
Manesa: Just waiting a response, Patrick. Thanks for your patience.
Me: ok
<5 minutes goes by>
Manesa: Said they are checking on it now.
Sorry about the delay.
Me: no problem
<a couple more minutes goes by>
Manesa: Okay.
Because the release date falls on a holiday, the item won't be shipped on that date, but the next business day, which would be Monday. Then I can get it delivered Tuesday.
That's what is happening with this order.
Me: What holiday?
Manesa: St Patrick's Day is a Public Holiday.
Me: no it isn't
Manesa: That's what the shipping facility told us. That the item isn't shipping due to the holiday.
Me: Can I please have this escalated to a manager?