Dear Customer,
Ensuring that you receive your order in time for Christmas is our number one priority.
The recent weather conditions have resulted in backlogs across the entire UK for our delivery partners, but we are in constant communication with them and are working around the clock to make sure that orders with an estimated delivery time before December 24, arrive in time for Christmas.
We are currently experiencing an increased volume of e-mails and phone calls into our customer service centre. This is causing delays to our usual speed of response but rest assured, we are working through all enquiries in order of receipt.
There are some useful self-service links that allow you to see the details of your order and its current status. You can access these by visiting Your Account.
If your order has already been dispatched via a trackable method, please use the tracking information on your confirmation e-mail or in 'Your Account' to track your delivery via the relevant carrier website.
If your order was dispatched via a non-trackable method, please rest assured that your item is on its way to you now.
If your order has not yet been dispatched please check 'Your Account' regularly where you will find the most up-to-date information regarding dispatch dates and estimated delivery dates.
We appreciate your patience and understanding.
With kind regards,
Brian McBride
Managing Director, Amazon.co.uk