I play on an iPhone 6. This morning I backed my entire device up to iTunes and then restored it. Now, after restoring it, Dragon Blaze crashes every single time at Preparing to Launch. I can't even log in to check my HIVE ID. I know my account nickname, main character's name, levels, and a few of the heroes I had. But at this point that's like all the information I have.
I tried downloading Dragon Blaze to a different device and connecting with Facebook. But when I did that it created a brand new account. Which I don't understand, because I'm fairly certain I didnt create a Guest Account last time, but rather logged in with Facebook.
Either way, now I don't know what to do. I emailed gamevil but I'm looking for some idea of what to expect out of this. Has anyone else gone through this? Am I likely to get my account back, or am I fucked? I had 2-3 SSS and at least 5 SS and I've spent some money on the game too, as well as many many hours, so I'm going to be very distraught if the account is gone forever.