DS Dead Pixels

M3wThr33

Banned
Well, I exchanged mine yesterday at the Service Center. I had a BLUE dead pixel on the bottom screen on the bottom middle side.
I was hesitant about doing it, it's hardly noticable, but was encouraged because my pixel color wasn't one they had yet to examine.
However, the DS launched here first. If enough of a stink is raised, it'll be corrected for the Japan and Europe launches.

FYI, she said the policy was 5 per quadrant before it warranted a return.
 
I had one blue one on my lower screen. It was driving the hell out of me on black screens. Called Gamestop, and promptly swapped it out for a flawless DS even though they only had like 2 in the store. The SA was real nice about it.
 
naz said:
Nintendo does not produce LCDs so quit guessing

But the product is theirs :lol
We all know that the yields with LCDs are low but they should test and not use defective screens in their products even if only a few pixels are not working.
 
Elios83 said:
But the product is theirs :lol
We all know that the yields with LCDs are low but they should test and not use defective screens in their products even if only a few pixels are not working.

LCDs always had this dead pixel problem this is not a Nintendo only problem its an LCD flaw

edit: also a pixel can become stuck after shipping the product so how do you fix that?
 
I was extremely suprised to read about the dead pixel thing for the DS. So... unseeming. Never expected this.. What do you guys think they do with the DS's with dead pixels on their screens - for what its worth.. its only 1 dead pixel and for that screen to be dumped/ds dumped.. :O I reckon they'll get whoever made the screens to do a swap/reinstall

I always find the idea of natural resources but used to make these gadgets and then promptly being junked. I looked at the NGAGE2 display at a shopping mall the other day and I could only think of how much waste the whole affair was (ecologically).
 
naz said:
LCDs always had this dead pixel problem this is not a Nintendo only problem its an LCD flaw

I've already answered to this,LCDs have traditionally low yields because of these problems but if a company wants to make a quality product they throw away defecting screens even if that means having less products on the market and higher production costs.
 
My friend had one, but he took it back to Target and got it replaced. If the store you bought it from is out, Nintendo would probably fix/replace it since it is under warranty.

I don't know how common this is... my DS was perfectly fine.
 
"With a small number of Nintendo DS screens, one or two dots on the screen may appear to be "stuck" on a particular color, such as white or red. This effect is caused when a particular pixel (the dots that make up the screen) is not working properly, even with the high quality standards set by LCD manufacturers. You will find this situation is common in many LCD devices, (PC monitors, televisions, cell phones, etc.).

It's important to understand that this issue will remain limited to the pixels you have already noticed. The problem will not get any worse and you should not expect to see the problem in any other areas of the screen.

We suggest that you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny dot is too distracting, the Nintendo DS does carry a one-year warranty. We are happy to inspect and, if necessary, fix your system at no charge within the warranty period."

http://ds.ign.com/articles/568/568084p1.html

I guess I should have posted this... it is a pain to return it but at least they are willing... unlike the trouble some of my friends had with apple
 
Elios83 said:
I've already answered to this,LCDs have traditionally low yields because of these problems but if a company want to make a quality product they throw away defecting screens even if that means having less products on the market and higher production costs.


Do a little more research....VERY few companies have a zero pixel policy. And those that do are the HIGH end of the spectrum.



More information before you bitch further
 
SantaCruZer said:
sharp supplies the DS and PSP with LCD screens.

It's better for Sony they don't upset their customers with defective screens.
Screen is one of the best things PSP offers.
 
naz said:
can't wait for the PSP dead pixel Bitching


"OF course there are more Deal Pixels....the screen is so much larger..."

"But the Dead Pixels are of higher rez!!!!!! Quality!!"

"boy this SONY product feels good in my ass"
 
My 1st one had a red pixel on the bottom screen and my new one has a bluish one on the top screen. I am still deciding to keep it or not...
 
krypt0nian said:
Yes because all those companies listed in the Industry standards I just posted make shoddy equipment. Get real.






^ Topic

Personally I wouldn't accept a defective screen since I pay for it and all these protests let me think that I'm not alone :)
 
I wonder if the back lighting helps users see dead pixels better?

The GBA / SP had less topics about dead pixels - I've seen some threads but not as many as the DS. Does the dark poorly lit screen help hide this?
 
Elios83 said:
Personally I wouldn't accept a defective screen since I pay for it and all these protests let me think that I'm not alone :)

Trust me it hurts much more when you pay $4,000 for a laptop but you can't return it because it only has one dead pixel and not 4
 
Elios83 said:
I've just said 'if a company wants to make a quality product'.

Don't be stupid. Even top even products from any of the LCD monitor companies have to contend with dead pixels - there really isn't any good way to test it but to get it out and then do a swap. What are they going to do? Hire someone to hunt dead pixels and waste their product? Easier to get it out and then do a swap. ALso.. not everyone is finicky.. if they can get away with it... all the better for *insert name* company. Its got nothing to do with qualtiy product or not.
 
Elios83 said:
Personally I wouldn't accept a defective screen since I pay for it and all these protests let me think that I'm not alone :)


Take it back. That's not the issue. Nintendo is well within the industry standards and have a plan in place to replace for ONE deal pixel. Which is better than 90% of the LCD policies.
 
naz said:
I wonder if the back lighting helps users see dead pixels better?

The GBA / SP had less topics about dead pixels - I've seen some threads but not as many as the DS. Does the dark poorly lit screen help hide this?
The GBA/SP also had a lower amount of pixels, not much, but still less. SP maybe have had fewer dead pixel topics, but we forget that there's another problem we won't be seeing with the DS, maybe very very rarely at the most. Dust under the screen. Due to the way front-lit screens are installed. I think the SP launch was much more problematic than the DS launch, but then again this could also be contributed to the large number of units in and around the worldwide launch of the system.

And I don't know how many dead pixel posts I'm going to have to make. This isn't a Nintendo problem, this isn't a certain LCD manufacturer's problem. It's everyone's problem and the way technology is at the moment,, we can't avoid it. Like I said, maybe in a decade or so will we see an end to this. :P
 
krypt0nian said:
Do a little more research....VERY few companies have a zero pixel policy. And those that do are the HIGH end of the spectrum.



More information before you bitch further
That's information for laptop display manufacturers - its much less likely that they're going to have a zero pixel policy given that they typically offer displays with 8-10 times as many pixels as the DS.
 
kaching said:
That's information for laptop display manufacturers - its much less likely that they're going to have a zero pixel policy given that they typically offer displays with 8-10 times as many pixels as the DS.


Yes but they also cost FAR more than a buck 49 DS, so you should expect higher standards.
 
Elios83 said:
Personally I wouldn't accept a defective screen since I pay for it and all these protests let me think that I'm not alone :)
No, most of these protests are from people who have demonstrated all along that they don't have very much experience with portable devices, beyond a select few...hence the extreme highs/lows of many comments regarding such things as touchscreens and dead pixels which have been commonplace in a variety of portable tech for years.

There may be a greater occurrence of dead pixels in the current crop of DS's but its too soon to make that call.
 
Elios83 said:
I've already answered to this,LCDs have traditionally low yields because of these problems but if a company wants to make a quality product they throw away defecting screens even if that means having less products on the market and higher production costs.

NDS with a dead pixel > no NDS
 
kaching said:
No, most of these protests are from people who have demonstrated all along that they don't have very much experience with portable devices, beyond a select few...hence the extreme highs/lows of many comments regarding such things as touchscreens and dead pixels which have been commonplace in a variety of portable tech for years.

There may be a greater occurrence of dead pixels in the current crop of DS's but its too soon to make that call.

So do we have to admire and consider experienced those people who are not complaining about defective products they have paid for?
 
krypt0nian said:
Yes but they also cost FAR more than a buck 49 DS, so you should expect higher standards.
That doesn't change the fact that the reason why few companies in the link you posted don't have a zero pixel policy is because on a larger, higher-resolution laptop display with a finer dot pitch, they can more easily get away with a certain number of dead pixels since its not as distracting to the user. One dead pixel on a 256x192 display is going to be far more noticeable than 1 dead pixel on a 1024x768 display. Since it sounds like Nintendo is responding to people's complaints as if they do have a zero pixel policy, it probably would have been better to catch these problems in manufacturing rather than let them get into consumer hands.
 
kaching said:
That doesn't change the fact that the reason why few companies in the link you posted don't have a zero pixel policy is because on a larger, higher-resolution laptop display with a finer dot pitch, they can more easily get away with a certain number of dead pixels since its not as distracting to the user. One dead pixel on a 256x192 display is going to be far more noticeable than 1 dead pixel on a 1024x768 display. Since it sounds like Nintendo is responding to people's complaints as if they do have a zero pixel policy, it probably would have been better to catch these problems in manufacturing rather than let them get into consumer hands.
I disagree. They are seeing if it is a problem to you, get a new one. Some people (like myself, and many others on this forum) feel it's not a problem to have one or two dead pixels. They are often not noticible except when you're looking for them. Totally throwing out all dead pixel systems from the get go would have driven up prices. If people out there can stand it, there's no need to put these heavy insurances. I think it's nice enough that they don't have a numbered pixel policy at all and will exchange units for those who do view it as a problem.

It's a big hassle, if you feel it's necessary to get an exchange. That's fine. I don't think it is and I don't view the problem as a problem. I'd suggest getting used to it, especially if you're interested in other handhelds like the PSP with larger screens. Or you're going to be in for a bigger headache.
 
The dead pixels are nothing to worry about.

They add character.
 
DarthWufei said:
I disagree. They are seeing if it is a problem to you, get a new one. Some people (like myself, and many others on this forum) feel it's not a problem to have one or two dead pixels.
Actually I agree with you. I think I just channeled Elios for a second there. Won't happen again ;)

But my central point to Kryptonian stands - the policies for much larger displays don't apply here, as seen by Nintendo's own handling of the situation so far.

Elios said:
So do we have to admire and consider experienced those people who are not complaining about defective products they have paid for?
Admire? No, don't go off the deep end about this. As Darth correctly pointed out, the classification of a dead pixel as a severe enough defect is really going to depend on the nature of its occurrence and the tolerance/awareness of the user. If you're going to set your standard so high as to consider ANY dead pixel a defect that makes the product not worth paying for then I'd be interested to hear your stance on bugs in games...I'd imagine all the games you own are bug free, right? :)
 
any item i get with a dead pixel is getting returned/replaced... i can't reasonably expect every game to be 100% bug free, but with so many display units out there with no dead pixels, why should i accept a unit that has even one?
 
The Faceless Master said:
any item i get with a dead pixel is getting returned/replaced... i can't reasonably expect every game to be 100% bug free, but with so many display units out there with no dead pixels, why should i accept a unit that has even one?
There's no problem with returning a unit, I don't feel anyone should need to defend their stance on keeping or returning a unit with a dead pixel. It's about the user, if it is a problem to you and is hindering your enjoyment, DO return it. If you don't find it's a problem or worth the hassle, or even notice it after a few weeks of play, then I think it's safe to just move on. I may have a been little too critical earlier, but I don't have a problem with returning a unit at all. My suggestion was only that you should try and get used to it, as it's going to be a recurring problem. But if you can't handle that, like I said, do return it. Don't sacrifice enjoyment if it is an issue. Sorry to be redundant, but I like emphasizing points.

I do have a problem with pointing this out as a problem of Nintendo and trying to say the DS is defective hardware with large manufacturing issues. You cannot say that, especially when just about every LCD product out there shows signs of these problems during production, and even after they are sold.
 
I sent mine to the repair center yesterday. One bright-green dead pixel in the middle of the screen. Some people may not have minded, but I did. I hope it (or another) comes back flawless.
 
Sending my system to the New York repair center tomorrow for repair.

I have Baten Kaitos, Metroid Prime, and FF1+2 (on my GBASP) to keep me busy, anyway.
 
One of my GBA SPs has a dead pixel, but since I have more than one machine, it hasn't distracted me enough to send it back for replacement - and I'm not sure if they will replace it either, since it's only a single pixel. I had two dead pixels on my Vaio, and they were not there when I originally bought it, they developed over time, though I won't rule out the possibility that they happened because of me lugging it around on flights.

Both DS and PSP have dead pixel potential - any device with an LCD screen has the same problem.
 
GaimeGuy said:
Sending my system to the New York repair center tomorrow for repair.

I have Baten Kaitos, Metroid Prime, and FF1+2 (on my GBASP) to keep me busy, anyway.

Do you know where this is? Like an address or something?

Edit - FF1&2 is out!?

Edit 2 - I have a laptop, Game Gear, GBC, 2 GBAs, and 2 GBA SPs, and never had a deal pixel problem... until the DS. :(
 
A zero dead policy would be great. Customers won't complain anymore, everybody would be happy.

And prices would rise about 20%...
What if nintendo would throw away all dead pixel screens. And sony wouldn't. Sony would be able to sell it's console for a lower price and nintendo would die.
Okay maybe I am overstating it a bit, but hey, it makes sense(a little).
 
seems like a few of these DS's have bung screens. oh wel - if mine gets any dead pixels i can't return it, cos i'm in aus :P and they dont repair international products under warranty.. doesn't really bother me tho.

my SP was fucked too - it had about 10000 dead pixels :P
 
I've had two 21" LCD screens which have a dead pixel, which I never ever see. On the second one it took me a month to spot the dead pixel.

That said, I never expected the DS (or the PSP) to suffer from this. Smaller LCD screens are far less susceptable, and generally I expected them to have this sorted out. Hell, I would have paid £10 extra for a guarenteed no-dead-pixel. Maybe retailers should consider this as a sales tactic. :)

I should receive my DS in the mail next week (I'm in the UK), and I just hope that its okay, as I have no real means to return it.
 
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