Almost every Dunkins around me primarily employs high schoolers and are totally mismanaged. Usually you have to wait in line for 15 just for a damn donut and coffee. Between that and the things they’ve dropped from their menu (they used to have a bomb-ass cube-steak, egg and cheese sandwich and a lunch Sandwich with chicken, bacon, and guacamole), I just stopped going there entirely. There’s only 2 out of the dozens of them around here that are any good in terms of service and actually getting your order at a decent time.
Out of desperation I went to one last week. I was the first person in line, ordered a Sandwhich, avocado toast, and iced coffee. They gave me the coffee and walked away. I waited for 10 mins and then they came back asking if I got everything. It’s like they didn’t even write down my order. Then I had to wait another 10 minutes for it and they still messed it up. Stuff like that happens most of the time when I go there it’s ridiculous.