-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
Figure GAF |OT2| NSFWallet
- Thread starter johnsmith
- Start date
- Status
Freezasaurus
Member
I have no doubts about GSC's customer service after they ate all the shipping charges from that Snow Miku shipping snafu some people had to deal with.
phoenix296
Member
I think we crashed Nippon-Yasan. I can't access their customer service page any more.
"Some people", including me. I'm still surprised/impressed that they did that. Sure, it was their mistake for sending the shipments via UPS, but they were under no obligation to reimburse all of those Canadians affected because of it.
They also sent me a replacement for Snow Miku 2013 [the front part of her hair was slightly chipped] for free, and all I had to do was take a few pictures and send them a single email.
GSC is seriously incredible.
GSC Ninja got them.
That was quick.
they scurd
Lol, N-Y is now down for maintenance. Connected or not?
Just checked, they really are. That's freaking hilarious.
Site is still loading for me.Lol, N-Y is now down for maintenance. Connected or not?
Maybe it's back up?
"We are very sorry this has happened. We will be in touch with our distributor to be sure this does not happen again. We do not condone nor support the selling of counterfeit products and want to retain our customer's trust in their transactions. Here is a full refund for your snow miku, there is no need for you to send it back. Thank you for getting in touch with us.
- N-Y"
Boom, done.
EDIT: Not real, guys, just how the situation should have been handled to begin with.
- N-Y"
Boom, done.
EDIT: Not real, guys, just how the situation should have been handled to begin with.
I always love a happy ending. Hope you can manage to get a real one Phoenix.
Well that was fast, lol. Nicely done, phoenix296.
I'm glad to hear that they're fixing the situation. I'm not sure what the repercussions of this will be, though.
Great to hear.
Samurai_Heart
Member
Awesome to hear before I went to sleep, but not so awesome about Robin Williams ;__;, nite all.
Hope you're able to find a legit Snow Miku Phoenix.
Hope you're able to find a legit Snow Miku Phoenix.
Wait, was this their response or just one of the possible ones they could have came up with to better handle the situation? I just noticed that this wasn't posted by phoenix296. >_<
phoenix296
Member
Where was this posted? They haven't said anything to me.
You should edit that post because that's not an actual N-Y message.
Yeah, I noticed that afterwards, haha.
I guess I'm so desperate for some good news. ;(
Samurai_Heart
Member
Oh that wasn't an official response?
Here's the twitter of Mamitan and the tumblr page, probably won't be fast as that reddit reply but it's a place to contact GSC:
http://goodsmilecompanyus.tumblr.com/
https://twitter.com/gsc_mamitan
Also N-Y's twitter but doubt they'll reply:
https://twitter.com/Nipponyasancom
Here's the twitter of Mamitan and the tumblr page, probably won't be fast as that reddit reply but it's a place to contact GSC:
http://goodsmilecompanyus.tumblr.com/
https://twitter.com/gsc_mamitan
Also N-Y's twitter but doubt they'll reply:
https://twitter.com/Nipponyasancom
It was to some degree, but her commenting on reddit isn't gonna hold a lot of weight with N-Y, I wouldn't believe. A direct e-mail to them from Good Smile itself, however, might be worth something.
Freezasaurus
Member
I think they would shit themselves.
Wha... I didn't think that anybody would believe it. I probably should have said "Would that have been so hard?" instead.
Freezasaurus
Member
For some reason I didn't have Big In Japan bookmarked.
It's now occupying the spot where my N-Y bookmark used to be.
Also OMG When did this go up for order? OMG dat price.
It's now occupying the spot where my N-Y bookmark used to be.
Also OMG When did this go up for order? OMG dat price.
Shouldn't GSC uh pursue legal action or something? Or you know tell then to pull the item if they are saying they got it from GSC?
Like they should have some responsibility to pull fakes from online stores right? Especially if they know who their partners are?
phoenix296
Member
They are quite adamant. (I sent them my post that showed the images proving 100% that what I received was a fake.) Time to contact mamitan.
I guess they need Takanori Aki, the president/CEO of Good Smile Company, to travel to N-Y's offices and express directly that the figure you received is a bootleg. Maybe....MAYBE then they'll believe it.
Seriously. What more proof do they need? -_-
I was watching the 4chan buyf/a/g thread to see when it'd pop up there, so who here posted to it, haha?
Ragingnight
Member
hmm what exclusives do I have PO? Just the sin girls right I think...maybe will consider the pay now feature.
Does BIJ even take paypal?
Does BIJ even take paypal?
Yes, BIJ takes credit card as well as PayPal.
Freezasaurus
Member
Ragingnight
Member
hmm maybe i'll move over. I just wished BIJ had a pay when ready.
They do, but not for exclusives.
I guess I can't really blame them, since exclusives are required to be paid up-front for them and it would be difficult on them if they ordered a large number and then had people cancel.
I've ordered many exclusives from BIJ and have nothing but great things to say about them. It's why they're the site I used for the exclusives that I was 100% confident on. It certainly makes it more easier to decide to cut out N-Y entirely.
Disgusting, just disgusting.
- Status