Ugh, this is such a clusterfuck. After wasting my time going back and forth with Square Enix support, I just found out why my account was suspended these past few days.
So initially at launch when I first bought the game, GMG sent me out the wrong code: they erroneously sent me an EU code when I actually wanted a US code because the account that I had used during the open beta (and had a lvl 20 conjurer/lvl 20 gladiator on it) was a US account. I contacted GMG asking for a US code instead, but they didnt bother to get back to me for a few days. I couldnt be fucked waiting so I was like, fuck it, I'll just create an EU account and use the EU code they gave me. About two weeks pass, in that time I've levelled up both Warrior AND Paladin to lvl 50. By that time, GMG had sent me out the replacement US code, but by then I'd already been so far into the game with two level 50 classes on my one character that I couldn't be bothered using the new code.
Then only a few days earlier, my account was suspended and no email was sent explaining why. Contacted Square Enix and they told me to contact GMG. Contacted GMG and they told me that they suspended it because of their policy of disabling old codes when they send out replacement codes. So I'm like, fuck me. Couldn't they have disabled it BEFORE I had gone to all that effort to level up TWO level 50 characters?
So now I have two options. I can either contact SQEX again, and ask them to reactivate my suspended account while disabling the replacement key, but this means I have less remaining free days on my account because of all the days that were used up during my suspension. OR, I can use the new replacement key, but this means I lose access to both my lvl 50 characters and have to go back to levelling my shitty lvl 20 open beta characters.
FML.
So initially at launch when I first bought the game, GMG sent me out the wrong code: they erroneously sent me an EU code when I actually wanted a US code because the account that I had used during the open beta (and had a lvl 20 conjurer/lvl 20 gladiator on it) was a US account. I contacted GMG asking for a US code instead, but they didnt bother to get back to me for a few days. I couldnt be fucked waiting so I was like, fuck it, I'll just create an EU account and use the EU code they gave me. About two weeks pass, in that time I've levelled up both Warrior AND Paladin to lvl 50. By that time, GMG had sent me out the replacement US code, but by then I'd already been so far into the game with two level 50 classes on my one character that I couldn't be bothered using the new code.
Then only a few days earlier, my account was suspended and no email was sent explaining why. Contacted Square Enix and they told me to contact GMG. Contacted GMG and they told me that they suspended it because of their policy of disabling old codes when they send out replacement codes. So I'm like, fuck me. Couldn't they have disabled it BEFORE I had gone to all that effort to level up TWO level 50 characters?
So now I have two options. I can either contact SQEX again, and ask them to reactivate my suspended account while disabling the replacement key, but this means I have less remaining free days on my account because of all the days that were used up during my suspension. OR, I can use the new replacement key, but this means I lose access to both my lvl 50 characters and have to go back to levelling my shitty lvl 20 open beta characters.
FML.