Boneless
Member
… and people wonder how come someone would not just go for the shiny new specs only and trust in Valve with the Steam Deck…
Praise gabe.
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Gamer's Nexus: ASUS Scammed Us (aka, a chronicle of the ROG Ally's inherent shittiness + ASUS' terrible support)
Praise gabe.
Brigandier
Member
What the fuck is biased about anything he presented....
He's calling out shitty practices in a shitty industry and gathering evidence from other people to make a case against Asus to improve their service to benefit many others, If you don't make a stand you won't see change, Just because you've not had any issues with Asus there's many people who have and will continue to have problems until someone with some real clout calls them out.
As for the other shit you're going on about that's for another thread as I don't give a fuck about that as it's totally irrelevant to the topic at hand.
We get it you don't like Steve and you like Asus, I feel like you're trolling us.
peish
Member
What the fuck is biased about anything he presented....
He's calling out shitty practices in a shitty industry and gathering evidence from other people to make a case against Asus to improve their service to benefit many others, If you don't make a stand you won't see change, Just because you've not had any issues with Asus there's many people who have and will continue to have problems until someone with some real clout calls them out.
As for the other shit you're going on about that's for another thread as I don't give a fuck about that as it's totally irrelevant to the topic at hand.
We get it you don't like Steve and you like Asus, I feel like you're trolling us.
My opinion of his content has decreased significantly following his recent youtuber faces/headers hoohas
Brigandier
Member
So other than you don't like Steve and like Asus you don't really have anything to add to the topic... Got it
Gaiff
SBI’s Resident Gaslighter
Yes, so you didn’t watch the video. Good for you that you’ve had a positive experience with ASUS. It doesn’t do anything for the thousands of people who did not, including the dozens upon dozens of people who reached out to GN to share their experiences which is why this video was made.
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thief183
Member
Gotta say that as someone with all almost everything ASUS in his PC I gotta say that I never once needed an RMA, maybe they have shitty consumer support but their product don't break as much as many other... also in Europe we can just go to the seller and he will give you a replacement most of the time.
Mythoclast
Member
This is why I got a Legion Go. Really happy with it.
Topher
Identifies as young
Obviously. You don't know the basic facts of the video so you really shouldn't be posting about it at all.
StereoVsn
Gold Member
God damn Asus. I thought they improved for a bit after the recent AMD motherboard saga, but looks like they went even further into the shitter.
I am done with that. Kind of regret I got my Ally. Does Asus think that small amount of savings they get with scamming support is worth terrible publicity? I guess so, but I really hope it backfires.
I am done with that. Kind of regret I got my Ally. Does Asus think that small amount of savings they get with scamming support is worth terrible publicity? I guess so, but I really hope it backfires.
StereoVsn
Gold Member
That’s not true necessarily. For the first year, usually manufacturing warranty applies. Plus that’s additional cost and you have to purchase through BestBuy.
They have also been recently cutting Geeksquad staff so quality of the repair side will inevitably fall.
StereoVsn
Gold Member
Oh, we found Asus support rep present on GAF. Good for you and I hope you are getting paid for this message.
Because if not, whew….
ReyBrujo
Member
True, down here in Argentina I simply can't RMA stuff since these companies don't have local representation. If something breaks I will have to get the seller involved. I've been using ASUS motherboards for almost 20 years and never had one break but mileage may vary.
peish
Member
That is the thing, there is no Asus AMD motherboard saga , so to speak. It was just poor programming from Gamernexus.
Amd overlooked their bios, Steve measured incorrect voltage points... This is why I'm more cautious about jumping pitchforks in based on Steve's videos these days..
StereoVsn
Gold Member
Yeah, and there was totally no denial from Asus that a problem even existing, RMA refusals and more corporate BS. But you do you and keep defending.That is the thing, there is no Asus AMD motherboard saga , so to speak. It was just poor programming from Gamernexus.
Amd overlooked their bios, Steve measured incorrect voltage points... This is why I'm more cautious about jumping pitchforks in based on Steve's videos these days..
Cyberpunkd
Member
Joke post, has to be.
DavJay
Member
These pc manufacturer are scammers. Most of them really doesn’t have a good or even reasonable customer service. I had problems with pretty much all of them. MSI, Asus, etc.
That said EVGA is the only exception. They always been great. They next day’ed me a replacement part and paid for return shipping. Even got a coupon for future purchase for the inconvenience. Really no question as exception for the part number and receipt
That said EVGA is the only exception. They always been great. They next day’ed me a replacement part and paid for return shipping. Even got a coupon for future purchase for the inconvenience. Really no question as exception for the part number and receipt
StereoVsn
Gold Member
That’s the problem. They are all crap. Gigabyte is compete trash (remember the exploding PSUs), Asus is trash ,and I thought MSI was better, but apparently still trash. Sigh…
HeisenbergFX4
Gold Member
CrustyBritches
Gold Member
ASUS response:
Edgelord79
Gold Member
Asus has a reputation where I am for second tier components. They’ve really gone downhill unfortunately for the last 8 years or so. I saw this because I used to swear by them 15 years ago. Now I won’t even go near them for anything crucial.
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newtypepilot
Member
asus casts gaslighting
it is not effective and is confused
it is not effective and is confused
PUNKem733
Member
I think someone acting like the asus nut swallower in this thread should be banned for defending them while shitting on someone with a billion pieces of proof receipts from hundreds of other customers. People like that creature just fuck up and dilute the message of how terrible Asus is. He says Steve is biased, well the real bias is with this asus nut hugger.
newtypepilot
Member
StereoVsn
Gold Member
ASUS is pathetic. I am fully done with them and I hope folks get smarter and stop buying from these asshats.
Lambogenie
Member
But then who is the lesser shitty brand? Gotta get parts somewhere.
BobbyColtrane
Member
i bought one at launch, have used it erryday since, no problems.
sucks for the people that have to deal with this crap. Personally I'd rather roll the dice on better hardware and compatibility than use my Steam Deck. it just so happens that this worked out in my favor this time.
ever since i got scammed on an extended warranty on a Samsung tv in 2006 I just have acted as if no warranties exist. Caveat emptor mfer!
sucks for the people that have to deal with this crap. Personally I'd rather roll the dice on better hardware and compatibility than use my Steam Deck. it just so happens that this worked out in my favor this time.
ever since i got scammed on an extended warranty on a Samsung tv in 2006 I just have acted as if no warranties exist. Caveat emptor mfer!
gooner4life_uk
Member
Playing SpiderMan Miles Morales on the Rog Ally at 1080p high settings with FSR on and it looks as good to the eye on the Ally's screen as Miles Morales does on a 30" monitor on the PS5, Asus didn't scam me.
Skifi28
Member
This is exactly what this topic is about.
LavitzSlambert
Member
I remember when Asus was at the top of their game 10-15 years ago. It's a shame they have fallen so far. MSI is the only manufacturer that hasn't let me down yet.
StreetsofBeige
Gold Member
ROG Ally isnt the kind of product Costco would carry.
But all I know is almost every computer/laptop, TV, console I've bought lately is from Costco. Any repairs and warranty let them handle it with their third party repair contractors.
Grab the dirt cheap extended warranty plan, and you're covered for 3 or 5 years. And for big shit like TVs, the repair service even comes to your door to pick it up and deliver it back. And the borked TV I had that couldn't be repaired fast during covid, they offered me a new comparable replacement TV. And another TV had got black screen long time ago it got repaired and retuned to me in about a week.
Console game systems are considered toys so they got indefinite return policy (not under limited PC warranty department).
But all I know is almost every computer/laptop, TV, console I've bought lately is from Costco. Any repairs and warranty let them handle it with their third party repair contractors.
Grab the dirt cheap extended warranty plan, and you're covered for 3 or 5 years. And for big shit like TVs, the repair service even comes to your door to pick it up and deliver it back. And the borked TV I had that couldn't be repaired fast during covid, they offered me a new comparable replacement TV. And another TV had got black screen long time ago it got repaired and retuned to me in about a week.
Console game systems are considered toys so they got indefinite return policy (not under limited PC warranty department).
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