I got my Kotobukiya Vash (Trigun Badlands) figure today from Hobby Search and upon opening the package, I could see that the left leg was completely busted off at the base.
EMS has insurance up to 20,000 yen but it looks like a pain in the ass to go through the claim process.
This is the first time I have ever received broken merchandise from Hobby Search and I guess it's fixable with some PVC glue, but I'm still pretty upset. The figure is currently sold out.
Looked up that figure at myfigurecollection and it appears that there's other people with broken legs.
http://myfigurecollection.net/item/98964