Ive had no problems to speak of so far, and I know thats anecdotal, but I was listening to a pretty popular Guild Wars 2 podcast earlier, and all they talked about was how surprised theyve been that the servers arent underwater.
Demand has just been off the charts. We cant believe the sales volume so far its been way beyond our expectations. Weve had concurrent users pushing the 400,000 number, and thats before the game was even on store shelves. This is why none of us have had any sleep for days. And I do think those numbers will only go up now that the game is on store shelves.
We scheduled the headstart [three- and one-day early launch access] so wed have a chance with pre-purchasers to discover and fix any problems, and weve already discovered and fixed several. I think demand is crazy and its only going to go up, but I think well keep things running smoothly.
My priority our priority is ultimately making sure that players have a great experience. We spent five years working on Guild Wars 2, and were going to spend years and years supporting it. If we got to a point where sales continued to be off the charts, and it threatened the experience that players are having with the game, then wed just turn off sales.
Turn off sales?
To clarify what I mean by that, we sell the game on our website and we also sell the game at retail. And we know how many boxes weve created, so we know how many copies can possibly sell through retail. If it gets to the point where sales are so high that it would be unwise of us to keep selling on our website because it wouldnt leave enough slots for all the people whove already bought and all the people we know are going to buy, then wed just turn off sales.
That would be a shocking thing to do, obviously not something that you ever see in the games industry but for me its an easy decision, because for me, Guild Wars 2 is a long-term project. I want players to keep having a great experience, and I know if we had to turn off sales temporarily, itd be okay.