Calling people out and having them respond harshly. That can't feel good.They jacked his twitter too.
Yeah, I was lucky enough to get help in fixing my account in October due to the EA/FIFA hacks in a couple days and be in contact with Microsoft throughout. I was told about the cell number authentication and account change notifications, but it really isn't enough, considering how rampant and apparently easy it is to fool CSRs and their systems. I just want two-step authentication on all LIVE services. Still don't feel very secure with my Xbox stuff.It's ridiculous, actually; he was jacked a week or two ago, got his tag back. At that point, he should have been on a list that made recovering the tag nearly impossible - it's unacceptable that the system allowed a second jack (unless he did something idiotic like use the same password again - which I truly doubt).
My tag was jacked a couple of years ago, and I was put in touch with someone pretty high up once I had it back; they made some changes that made changing account info pretty tough. So either someone seriously fucked up here with Ryanoob's account, or these douchebags have found another way in.
It's also a reason why I don't want to use SkyDrive/Office 365 or any other services they offer.