Having troubles with CCLONLINE.COM currently, anyone else had any problem with them?
I basically contacted them to ask if the Benq XL2411Z monitors they have are firmware v2, I had an email back Monday saying that they are indeed v2 firmware. That was enough for me to bite and order one.
On Tuesday I had a confirmation email to say the monitor had been dispatched in the morning. At lunch time I had another email from a different member of staff saying that the monitors they had were actually NOT v2 and were the original firmware.. Not cool. I specifically ordered this BECAUSE of the previous confirmation email... I rang them and after lots of transfers and wating around, I found out that they think there is a mixture of v1 and v2 monitors and that if I recieve a v1, refuse the delivery and ring them back.
Fast forward today and of course, the monitor was v1. I refused to sign, sent it back and rang them. After more waiting around I was told that they are not sure now whether the stock they've got even has ANY v2 models (what) and they are going to contact Benq directly in order to get a v2 sent to me for Friday... They said they would ring me back by the end of the day to confirm either my refund or if they managed to secure a v2 to send me.
I heard nothing back.
I am furious about this, had the original email come back saying that they didnt have any v2's (or weren't sure) I would have ordered elsewhere from someone who COULD confirm they had v2's. Really pissed off with this hassle and basic lack of understanding about this whole situation. Entire week wasted basically. I would NOT recommend these guys even though they have somehow found themselves in the list in the OP of this thread.
Their Customer Service maybe piss poor, but generally they are fine, i got 16GB of Samsung Green "Wonder Ram" form these guys just recently.
Why not just get a refund and buy elsewhere?