His explanation is waving a wand around and saying that it doesn't violate known laws. He needs to provide an actual science based explanation other than saying that it doesn't violate laws.
People read a blog about an experiment that produced 'anomalous thrust' of 50 millionths of one newton and freak out. Scientists say they can't conclude the nature of the thrust and websites report it as 'NASA confirms EM drive thrust'. What is more likely: Our understanding of the laws of physics is wrong, or this anomalous thrust is something completely explainable once we have more rigorous experiments?
And when I say our understanding is wrong, I don't mean incomplete. We definitely don't have the full picture, but for this to be true, it would have to smash our understanding of the laws of physics. And so far, no other free energy machine has been able to do that, so why is this one any different?
edit: And these reports come from nasaspaceflight.com, a website that is not an official NASA outlet. The Eaglesworks experiments have not been peer reviewed and the official NASA statement about the Eaglesworks experiments is "This is a small effort that has not yet shown any tangible results"
http://blogs.discovermagazine.com/outthere/2014/08/06/nasa-validate-imposible-space-drive-word/#.VCYphStdU3c