Went to Legoland for the first time ever a few weekends ago. Really awesome place to visit, and I was in awe of all the exhibits. My kids had a blast and my wife and I did too.
Only problem to report was the figure trading thing. My kids were looking forward to trading their figs, only to find a bunch of real crappy generic figures with missing hands, hair, legs, etc. The best thing they had was the upper half of the Maleficent fig minus her legs and cape. There was a cool looking werewolf figure but the Model Citizen guy (legoland employee) grabbed it for himself before my kids had a chance to trade for it.
We had visited another trading area, same thing. But the previous employee let my daughter "switch" a hair for her girl fig she had traded for (that had no hair). When she asked the employee at the next area for a girl shirt to try to make her figure more girly, he was very blunt to her and said she can only trade fig for fig. She's eight, and tears began to form in her eyes. I had to step in and explain, and he gave her an "I love Legoland" torso. She finally had a "mix and match" girl figure she was happy with.
I do see the problem with this "trading" thing, as my kids had pretty decent figures to trade (Cyclops, Hawkeye, Scarecrow, etc) which were swooped up almost immediately by parents (yes, parents) who would basically steal for themselves or their kids since they would not trade a figure in return. That is why all that is left are terrible leftover "pieces" of figs not worth trading for.
This image I found online is close to what I'm talking about, although our visit looked even worse:
The employees are overwhelmed, and it's just not a good system they've got atm. If I were Legoland I'd have a designated area where parents must buy a Lego blind bag minifigure for their kids, that they can trade one-on-one with the Model Citizen. That way they can have a good selection of figures coming in and out at all times. /end rant
The Legoland Hotel was pretty awesome. The kids got this Travel Pack set in the treasure chest that appears to be a Hotel exclusive? Can't find much info about it.