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[LectureMaster]

Level-5 warns that harassment of their employees will not be tolerated in new user policy - AUTOMATON WEST

In response to cases of excessive language and behavior towards their employees, Level-5 published a new “Customer Harassment Policy."

automaton-media.com

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Professor Layton and Ni no Kuni developer Level-5 published a new “Customer Harassment Policy” on December 12.
In the announcement on their official homepage, Level-5 mention that there have been cases of “excessive criticism, extreme language and behavior” towards their employees. Standing up for their staff, the company asks users to refrain from the following:

• Excessive criticism and unfounded accusations
• Words or actions that may harm Level-5 employees or others
• Language or actions that are defamatory, libelous, slanderous, violent and/or intimidating
• Insulting, discriminatory and/or sexual remarks
• Violations of employees’ portrait rights (i.e. posting photos of someone without their permission)
• Violations of employee’s privacy
• Excessive demands
• Dissemination of false information or rumors as if they were fact
• Use of offensive or extreme thumbnails in video reviews that may mislead viewers about Level-5’s products

Level-5 warn that they will take legal action, including both civil and criminal proceedings, against individuals engaging in the above-described behavior, as well as any other conduct deemed to be malicious by the developer. The company will not hesitate to get the police or other necessary parties involved and will file claims and request for social media accounts to be suspended without prior notice.

At the same time, Level-5 emphasizes that the new Customer Harassment Policy is not meant as a way to discourage fans from expressing criticism towards the company, its games and employees, but rather a reminder to be mindful of how such opinions are expressed.

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[LectureMaster]

Out of all developers, who the fuck harass Level 5?

 

[The Cockatrice]

Good luck taking legal action against criticism. Lmao

 

[Hookshot]

Have a Fantasy life with 30 different jobs ready for Switch 2 launch and I'll stop the mean tweets.

 

[Punished Miku]

The company will not hesitate to get the police or other necessary parties involved and will file claims and request for social media accounts to be suspended without prior notice.

 

[StreetsofBeige]

 

[FingerBang]

Wait, was it tolerated before? Shit, I'm always late to this stuff

 

[cormack12]

Damn. Gonna have to replan my weekend now

 

[Griffon]

I read it as basically a stand against activism and "journalist" attacks. Saying that instead of folding against harassment campaigns, they will instead use every legal mean to punish the perpetrators and protect their employees.

It doesn't concern normal gamers. It's actually a good thing. Every company should have that policy imho.

 

[near]

Out of all developers, who the fuck harass Level 5?

Probably the same people who wait years for a game to release after it was announced, delayed, cancelled, announced again then delayed again. Lol.

 

[Holammer]

Sounds strange they need to clarify a policy for common sense stuff, unless they want to preemptively block criticism because of one of the developers penchant for shotacon is starting to become a problem for them.

 

[RagnarokIV]

What if you go offline and don’t accept this new policy update?

 

[Solarstrike]

OK. What the fkc is wrong with people. Man you just know their customer service department has some crazy shit from the user end

 

[Sephimoth]

Probably about to drop a WOKE ASS reveal at the Game Awards

 

[Sethbacca]

OK. What the fkc is wrong with people. Man you just know their customer service department has some crazy shit from the user end

If you've ever worked in a customer facing position in any industry (I've personally done tech support, financial services, insurance and they're all the same), you know how absolutely fucking stupid customers are. Whoever invented "the customer is always right" should be dragged out into the woods and shot.

 

[Hrk69]

 

[HerjansEagleFeeder]

Can you imagine how bad this workplace must look if a company feels obligated to put out such a statement. Doesn't scream woke snowflakes to me, but rather an extremely toxic work environment.

 

[Spukc]

Professor layton?
More like professor bitch

 

[ReyBrujo]

Good luck taking legal action against criticism. Lmao

In Japanese criticism and attack (as a personal attack) are the same. And they are targeting local citizens where they can actually sue. Privacy laws are much stricter down there than in western countries (due personality rights you cannot take a picture of a bar maid giving out flyers without asking permission first).

Can you imagine how bad this workplace must look if a company feels obligated to put out such a statement. Doesn't scream woke snowflakes to me, but rather an extremely toxic work environment.

I doubt it's referring to their own employees.

 

[Crystal Winters]

"Excessive criticism and unfounded accusations"


Translation:
So, if we fuck up, keep it to yourself.

 

[The Cockatrice]

In Japanese criticism and attack (as a personal attack) are the same. And they are targeting local citizens where they can actually sue. Privacy laws are much stricter down there than in western countries (due personality rights you cannot take a picture of a bar maid giving out flyers without asking permission first).


I doubt it's referring to their own employees.

I wasn't aware of this. I thought criticism was a huge part of Japanese culture. Never heard of people getting sued for it.

 

[Blackage]

Yeah Japanese companies are weird about this kinda thing, especially those with less of a global presence.

Even Atlus has chilled out in more recent years since their games are finding more of an audience outside of Japan.

 

[Mhmmm 2077]

Bring the games to PC and I will stop the harassment.

 

[Merkades]

As others were saying, in Japan if you defame someone, even if it is true, you can be sued/fined. A quick google search says it can be up to 3 years or 500,000 yen. Pretty BS law.

 

[RSLAEV]

I imagine they're responding to harassment by other Japanese right?

 

[salva]