Where were those PC gamer MS employees when it was decided to put all multiplayer behind the pay wall, or netflix, youtube, etc. They let us down before. Though I have a 360 and kinect, it never touched my home network. I should have bought games for it but since I didn't want to pay to play online it was undesirable to me (got it as a xmas gift). At least I can play it offline though, I should get Dance Central, it should be mega cheap by now.
Well, some of them were probably happily playing LoTR Online or WoW Some of the most hardcore gaming nerds I have ever met are on the Windows team, but they are busy...building...operating systems...
Seriously though the company has like over 70,000 software engineers or maybe at least I can say 70,000 very technical employees safely. That is too many people to boil down to one statement in regards to anything. Every team is focused on their own life an death struggle so nothing is as simple as it seems, when it comes to work for the most part people have a lot on their plate and a lot to worry about, but when strange policy decisions get made I often do see it get escalated and called out in pretty heated way (sometimes it is after the fact, but at least internal escalation is somewhat effective). Sometimes it is the other problem where affluent Microsoft employees tend to have strange requirements that don't represent the average consumer, so we don't want internal feedback to ever dominate a team's feedback pipeline because that could be even worse. Reference: http://www.stepto.com/2008/11/the-redmond-reality-distortion-field/
My best friend in the world actually never hooked up his 360 to his home network and I couldn't imagine why, I tried for years and years to convince him to do it and I even bought him a wireless router through amazon.com and sent it to him, but then the wireless router has lots of drops and his quality of ISP is just not the same as what I was used to when I was living in Seattle. So there is a little bit of regional ISP quality issue that really does exist in the world. Now within the last 12 months he is finally doing the "Netflix on Xbox" thing but he still complains about it to me when it disconnects, so next time I visit him I am going to have to debug to see what the problem is. This sort of life experience is why I would never say something like what Adam Orth said. It is a terrible user experience to be using something and then suddenly be dropped out of it, I hope anyone designing devices would understand that.