"My Xbox 360 Died and I Lived to tell the story" Official Thread

2DMention said:
You don't hear a whole lot of bitching about 360 red rings anymore.

Did they fix it?
Click to expand...
The new models (175 watt Falcons) are likely as reliable as any of the other consoles.

The biggest problem is that microsoft continues to try and repair older machines which perpetuates the notion that the 360 is reliable. The new models are fine but fixing the old flawed machines is like trying to put a bandaid on the situation.
 
pr0cs said:
The new models (175 watt Falcons) are likely as reliable as any of the other consoles.

The biggest problem is that microsoft continues to try and repair older machines which perpetuates the notion that the 360 is reliable. The new models are fine but fixing the old flawed machines is like trying to put a bandaid on the situation.
Click to expand...
Well, it's like a bandaid that happens to have a razor blade attached to it, making it just as likely to break again.
 
TomServo said:
Keeping it limited to NeoGAF, I see just as many mentions of PS3s going tits up as I do Falcon 360s. If you look at the failed Falcon reports closely, you'll see a lot of people that think that simply because they have an Elite, Halo, or HDMI Premium that it's a Falcon, when in fact a lot of them are Zephyrs.
Click to expand...
As well as tracking the 360 deaths I also track whenever someone mentions their 40gb PS3 has died on NeoGAF. It's a little harder to do because there's never been a need for a centralised thread (there is one, but it's not used) but it's an interesting stat because the 40gb came out a month after falcons hit store shelves.

I'll never post those numbers though because the thread would become a fanboy shitstorm within minutes.
 
Well, my X-Box 360 Falcon (made in December '07) has been crashing on me recently. It has happened once when I was shutting down the system through the guide button, another time when I hit the guide button after going through the list of demos in the Marketplace, and it has crashed multiple times while playing the X-Box Originals version of Fable. Should I be worried? Do you think I should go to Best Buy and use my extended warranty to get a replacement or wait?

Edit: I know this thread is about reporting consoles that died, but I didn't know where to ask this question and I didn't think it was worthy of making a new thread.
 
crimsonheadGCN said:
Well, my X-Box 360 Falcon (made in December '07) has been crashing on me recently. It has happened once when I was shutting down the system through the guide button, another time when I hit the guide button after going through the list of demos in the Marketplace, and it has crashed multiple times while playing the X-Box Originals version of Fable. Should I be worried? Do you think I should go to Best Buy and use my extended warranty to get a replacement or wait?

Edit: I know this thread is about reporting consoles that died, but I didn't know where to ask this question and I didn't think it was worthy of making a new thread.
Click to expand...
i dunno, it seems like this gen its very normal to have your system freeze occasionally. at least my ps3 has frozen a bit over the past 2 years and it runs fine still
 
I wouldn't be too concerned about it crashing on BC games. If it happens regularly on 360 games I'd be concerned though. Odd little crashes here and there are to be expected - especially where network functionality is involved.
 
Baron Aloha said:
My 360 (pre-launch system) died towards the end of May. I'm only just now posting about it though (forgot about this thread). I think mine was one of the longest lasting systems. Does anyone else still have a launch unit out there?

I received a refurb from MS in June with a date of manufacture of 10/xx/05. :(
Click to expand...

Launch unit just died today. I guess I'm going to be buying mostly PS3 stuff now. I don't feel like going through this again. Damn, I gotta go trade my 360 version of NCAA for the PS3 one, and I was three years into my dynasty =(
 
My machine died on Thursday.

ONE FUCKING READ RING E74

Halo 3 Model Manufacture date of 08-01

The damn thing didn't even last a year since it was made! :lol I don't get it. I'm not one of those dudes that treats their hardware carelessly. To not even last a year... Man, they fucking suck. :lol

I have a question about the process and hopefully you dudes can help me out. So I called them and told them that I needed a repair. It was kind of hard trying to figure out the process since Microsoft doesn't have anyone at customer service that can speak comprehensible English. Here are the questions...

01. Are they sending me a box/coffin or just a label? The idiot at the end of the line said that I had to provide the box.

02. They're sending me another refurbished unit right? Do I get a few more months of warranty added to that? I'm kind of a light germaphobe so I admit that this is going to suck.
 
Kuroyume said:
My machine died on Thursday.

ONE FUCKING READ RING E74

Halo 3 Model Manufacture date of 08-01

The damn thing didn't even last a year since it was made! :lol I don't get it. I'm not one of those dudes that treats their hardware carelessly. To not even last a year... Man, they fucking suck. :lol

I have a question about the process and hopefully you dudes can help me out. So I called them and told them that I needed a repair. It was kind of hard trying to figure out the process since Microsoft doesn't have anyone at customer service that can speak comprehensible English. Here are the questions...

01. Are they sending me a box/coffin or just a label? The idiot at the end of the line said that I had to provide the box.

02. They're sending me another refurbished unit right? Do I get a few more months of warranty added to that? I'm kind of a light germaphobe so I admit that this is going to suck.
Click to expand...

They should be sending you a box...
 
Both times my 360 died they said they would not be proving a box. I had to bitch to the supervisor until they did. Call back and demand!
 
When my most recent 360 died, I had to provide the box. They told me they no longer send out boxes. I bitched to the supervisor and all I got was a line about it's now company policy to only provide a shipping label.
 
Revolver said:
When my most recent 360 died, I had to provide the box. They told me they no longer send out boxes. I bitched to the supervisor and all I got was a line about it's now company policy to only provide a shipping label.
Click to expand...

... how much does a freaking box cost....
 
:lol I can't even help but laugh at my situation any more. I'm not putting this information here to get sympathy, or to say everyone's experience with Microsoft has been this ridiculous, no, I'm only writing this out in order to have the whole thing all in one place -- the complete story:

I've been without a working Xbox 360 since May 5th, and it's all Microsoft's fault. It all started on that fateful afternoon when I sat down to play some Rez. I saw them, the lights foretold on forums 'round the internet. Three quarter-circles blinked red in what can only be described as a menacing manner -- I had the RROD.

I played it cool. This happens to everyone, right? I'll call up Microsoft of India, I'll get the coffin, and I'll be playing again in a few weeks tops. In a strange way I felt relieved, I got the RROD before my launch system's warranty was up. I thought of it as a blessing in disguise. I called 1-800-4MY-XBOX and talked to Max, explaining to him that I needed to start a new repair order. I talked to someone who spoke enough English to let me know that a coffin was headed my way. I was ready for the RROD experience.

The coffin came in three days. I was surprised in a good way, I expected it to take longer. I packed it up and shipped it off. Fast forward three weeks, I've heard nothing after tracking the initial shipment to the repair center in Texas. Microsoft's website told me that they had yet to receive the console. I was mad. It obviously arrived, I had the UPS screencap to prove it. I called 1-800-4MY-XBOX again to ask about my console. The language barrier was more apparent this time, with the guy putting me on hold multiple times and eventually asking me to give him a time when calling me back would be convenient. I told him the most convenient time, and he said someone from the repair center would be calling me within the next week. The guy called about a week later and basically danced around the fact that they lost my Xbox. He seemed apologetic yet unresolving in nature, so I asked him what he wanted me to do about it. He said a refurbished console was being shipped ASAP.

I was happy. It might've taken a month and a half, but I was getting my Xbox back! I could finally catch up on all the games I'd been missing including GTAIV. I got the box and tore it open with the force of Zeus. There it was: the ugly, white, inhaling, PC of a console that I'd missed so much. It was finally home! :D

Oh, it froze about 20 minutes into my first GTA session. That's okay, right? Probably just a fluke thing. I booted it up again. Freezes after fifteen minutes. Shit. Shit. FUCK. I tried other games. Some didn't freeze, but after a few hours of Crackdown, the artifacts around the HUD proved that the console was obviously overheating.

I called. I was angry. The guy on the other end had the audacity to ask me if the console was in a well-ventelated area. I told him I had the RROD (which I didn't yet) and he should send me a coffin. He said he would, and I waited. And waited. Another week and a half passes. It only took three days the first time, why would it take so much longer this time? I call yet again. He said he would e-mail me a shipping label. Great! Had I known that was an option the first time I would've just sent it back in the same box they sent me the DOA system in. Whatever. I got the label, I taped it on, and I shipped it out.

It's almost over, right? I hope(d). I tracked it via UPS again, and watched as over a few days it made its way across the country from Ohio to Texas. This was going more smoothly, nothing more could go wrong, right? It arrived. Thank fucking jumping Jesus jelly-beans it arrived. In the meantime, I would just wait for an e-mail confirming it or something. I waited. Days passed. Maybe a week. I open up my e-mail to find the worst thing I could've: the same message I got the first time, when they fucking lost my system:
Dear Jordan Mathews,

Xbox Customer Support ID#: 107*******

Serial Number:

This e-mail is to let you know that we have received your request for service. However as of today, we have not received your Xbox console and would like to verify that you wish to continue with the service.

If you have not received the shipping materials or are having a problem with the shipment, please contact Xbox Customer Support. If your Xbox console no longer requires service, you can cancel your order by accessing http://service.xbox.com/servicesignin.aspx. You will need your Windows Live ID and Xbox console Serial Number included above to access the status of your order. Once you have logged in, click on “Review your repair status”. Or, please let us know and we will cancel the order for you. If we do not receive the Xbox console within 30 calendar days from the date you first requested service, your order will be automatically cancelled. If you wait longer than 30 days, this service request will no longer be valid and a new service request will be required.

If you have questions about this service, you can check our contact options for Xbox Customer Support on www.xbox.com/support
Note: Please do not reply to this message, as it is not a monitored e-mail address.
Click to expand...

No lie, I said "You've got to be fucking kidding me" out loud upon opening this e-mail. I tracked it to your fucking repair center! I called -- again. I talked to Max -- again. I talked to an associate -- again. Was I stuck in some kind of limbo? Was it all a dream? Has it really been the whole fucking summer and I still didn't have an Xbox 360? I tried my hardest to explain what was happening, this horrible ordeal that I've been going through just to use the product that I bought and enjoyed. The man on the other end assured me that he would start a new repair order and that I would receive an e-mail with more information in three to five business days.

Well, dear readers, I would not lie to you: when I started this post, there was no e-mail in my inbox. I was doubtful that I would ever see my Xbox again. But upon refreshing my inbox minutes ago, I was treated with this:
Dear Jordan Mathews,

Xbox Customer Support Service Request ID #: 107*******
Serial Number:

Great news, your Xbox console has been shipped and is on its way back to you!

For your convenience, your shipping information is provided below:

Carrier Name : UPS
Carrier Tracking Number : *****************

You may track the status of your package using the UPS website and the tracking number provided above there is also a direct link to the carrier tracking at our Repair Status Page.

If you have questions, please go to www.xbox.com for the most up to date information.



Thank you for your continued patience.

Note: Please do not reply to this message, as it is not a monitored e-mail address.
Click to expand...

Did me writing this post have anything to do with the timing? The skeptic in me says of course not, but let me tell you this: Xbox Repair Support is fucking horseshit, and the two months of Live I'll get for free is not enough for the runaround they've put me through. Make products that fucking work.

What a catharsis.
 
funny anecdote: When i went to go pick up my replacement 360 at the UPS office last week the old guy at the counter handed me the "coffin" and asked "So are they getting any better with these?" Im like "What?" and he goes "This is an xbox, isn't it? We get like 10-15 of these things a week, and this is a small service center. I can't imagine how many the bigger ones get."
 
Ninja Scooter said:
funny anecdote: When i went to go pick up my replacement 360 at the UPS office last week the old guy at the counter handed me the "coffin" and asked "So are they getting any better with these?" Im like "What?" and he goes "This is an xbox, isn't it? We get like 10-15 of these things a week, and this is a small service center. I can't imagine how many the bigger ones get."
Click to expand...

same thing here
not as many though she said 2-3 a week.
 
Cdammen said:
The_Dude, cool so you got a new disc drive? My Xbox 360 sometimes get DREs but it's only in games heavy on streaming. I've only got it with Mass Effect and Oblivion but only once per play session. It's like the driver is warming up or something because it work flawlessy after a DRE :lol
Click to expand...
Yeah, it was certainly a nice surprise! I actually never really had problems with Mass Effect (don't have Oblivion), the two main culprits for me were Gears of War and Project Gotham Racing 4, both of which now work flawlessly. I'm not sure why they replaced the drive. I read one person had a really faulty drive, got the RRoD and recieved the console back with the same faulty drive. Who knows?
 
My fourth system died out of the blue today. I was playing Overlord and got a random freeze, no big deal. I turned the system off and didn't play for about four hours, at which point I booted up Lost Odyssey. When I tried to move to another area in the game, it froze up on me. At this point I had a feeling that all was lost, and lo and behold I was greeted with the RROD when I rebooted the system. I got through to Microsoft relatively quickly, and was actually transferred to a supervisor when I mentioned that this was brick number four for me. I got a free wireless controller out of it, which isn't much concession to me. Supposedly I'll be getting a follow-up call on Aug 6 to see what the status of my request is. I'm hoping it won't be as big of a fuck up as my last return when I waited six weeks to get my system back. To make matters worse, I had a friend that lives a street away from me whose system RROD'd early this year; he had it back within one week. I'm praying I'll get that kind of service this time around, lord knows I won't though.
 
I was wondering, when they send back a replacement to you, can you still use the License Migration transfer on that system?

I mean they send you a replacement & you have to acquire all your vids & XBLA games all over again, so does that mean they used up your "License Migration" that you can only use once every 12 months?

I'm asking becasue as soon as the new Jasper hits the streets in Sept, I snatching it up & tossing my old 90nm in the trash.
 
FTWer said:
I mean they send you a replacement & you have to acquire all your vids & XBLA games all over again, so does that mean they used up your "License Migration" that you can only use once every 12 months?
Click to expand...
They handle the licence migration when they send you a refurb. I can't confirm it, but it would make sense that the online migration is a separate process.

Would only be an issue if you had to replace your machine in store rather than sending it to MS.
 
Posting in order to keep the stats updated:

-My late '06 Xbox 360 died last April. RROD. A week later I had a working, refurbished Xbox 360. No problems so far.
 
As per Psychotext's request.
Original 360 I got I think April 2007. Had some disc drive problems, wouldn't eject properly and then finally started getting DREs and a RROD (that went away but left DREs) and I got that fixed around September. Got it back a week or so later. AFAIK it was the same 360 hardware with a new drive and fixed mobo.

In July 2008 I got another RROD, got it back a couple weeks later. Same 360 again with another DVD drive. (I only say that because I've had no DRM issues with any DLC from local/international accounts I have)
 
As requested by Psychotext (sent you a pm as well)

Elite 360 Zephyr.
=================================
First time died
06-02-2008

Received Refurbished set on
06-22-2008

Second time died
06-23-2008

Received Refurbished set on
07-05-2008

Third time died
07-29-2008
=================================
Sigh.....
 
My friend webcam-ed me:

360_RROD.jpg
 
let's see....i got my first 360 back in may of 06.
a rough estimation of it all:

06':
may-
june
july-1 this one died with a red ring.
august-received the new one
september-
october-
november-
december-2 (game wouldnt eject and it red ringed 30minutes after not ejecting)
07':
january-
februrary-received the new one (This one took longer obviously)
march-
april-3 another red ring
may-new one received
june-
july-4 failed and i just returned it to costco and got all my money back.
august-
september-bought the halo edition and have been happy ever since.
 
Well...my secondary 360 has been on the repair trip since GTA IV launch day, but yesterday when I called to them they said that it should finally be ready...(sigh).

And I will get the 2 months of Live Gold for free and some free (propably crappy) game also - hardly a consolidation.
 
R&R said:
Well...my secondary 360 has been on the repair trip since GTA IV launch day, but yesterday when I called to them they said that it should finally be ready...(sigh).
Click to expand...
What country are you in R&R? I ask because those I know in the UK with recent failures have had something like a 1 week turnaround.
 
Edit: Mine is a standard 360 (non-premium launch box)

I've went through, 7 or 8 360's now. All have suffered RRoD. Let me preface this by saying, my 360 is in a completely well ventilated area, off carpeting, on an open glass tv stand. It is well maintained and cared for. Free of dust and blockage. Same for the power brick, no obstructions or anything. So it has plenty of air. I play a shit ton of games, and I use the 360 for music/movie streaming constantly. So, it's on a lot.

First was just after launch, about 2 weeks in.

2nd lasted for 3 months and died in late February.

3rd one lasted until December (2006) and seemed completely rock solid. I think my marathon sessions of Gears is what killed it :/

4th one lasted 5 days. Yeh, 5 days, :lol Took forever to get the repair for that one. I was w/o my 360 for over a month.

5th one lasted most of 2007. Died (I think) in October.

Number 6 died just after Christmas.

7th just died last Thursday. So I guess this will be my 8th repaired box.

Fucking insane! :lol

I've requested a brand new box the last 3 times I've called, citing that the problems are never fixed, just merely band-aided. The manager agreed with me this time :D So, hopefully, I'll finally get a newer box, with an updated chipset. Either way, I think I'm going to buy a new one anyway. If valhalla is for real, I'll hold out for that. If not, I'll snag a new 60gig, and use the repair box for my bed room.
 
http://www.xbox-scene.com/xbox1data/sep/EkEZFVVApAUeXajSWz.php

First Picture of Xbox 360 'Opus' Motherboard
Electric Tuner over at the xbox-underground.net forums posted what seems to be the first picture of the Xbox360 'Opus' Motherboard.
The 'Opus' is a 'Falcon' generation motherboard designed to fit in a Xenon case. So that means a 90nm GPU, a 65nm CPU and no HDMI port. Microsoft will probably mostly use these boards to return to people suffering from the RRoD on Xenon boards.
That seems to match the with the picture below ... it has no HDMI port and while we cannot see the CPU/GPU chips it uses the new CPU heatsink and has less inductors next to the CPU which indicates it uses the 65nm chip.
Also notice how this Opus board has the HANA scaler/video chip (like the zephyr/falcon boards) ... so it's maybe not impossible to hack your own native HDMI port to these motherboards.

 
Vustadumas said:
Edit: Mine is a standard 360 (non-premium launch box)

I've went through, 7 or 8 360's now. All have suffered RRoD. Let me preface this by saying, my 360 is in a completely well ventilated area, off carpeting, on an open glass tv stand. It is well maintained and cared for. Free of dust and blockage. Same for the power brick, no obstructions or anything. So it has plenty of air. I play a shit ton of games, and I use the 360 for music/movie streaming constantly. So, it's on a lot.

First was just after launch, about 2 weeks in.

2nd lasted for 3 months and died in late February.

3rd one lasted until December (2006) and seemed completely rock solid. I think my marathon sessions of Gears is what killed it :/

4th one lasted 5 days. Yeh, 5 days, :lol Took forever to get the repair for that one. I was w/o my 360 for over a month.

5th one lasted most of 2007. Died (I think) in October.

Number 6 died just after Christmas.

7th just died last Thursday. So I guess this will be my 8th repaired box.

Fucking insane! :lol

I've requested a brand new box the last 3 times I've called, citing that the problems are never fixed, just merely band-aided. The manager agreed with me this time :D So, hopefully, I'll finally get a newer box, with an updated chipset. Either way, I think I'm going to buy a new one anyway. If valhalla is for real, I'll hold out for that. If not, I'll snag a new 60gig, and use the repair box for my bed room.
Click to expand...

battered wife syndrome anyone ?
 
My falcon unit just red ringed on me. When it get a new system, it will be my 6th 360.

I only once have I seen a unit totally die on me and refuse to power back up after the red rings. Today I was playing Soul Calibur 4 and had been playing for about 2 hours. all of a sudden my unit just randomly shut off (no freeze) and the red rings flashed.

I have the best buy in store warranty, so I will exchange it for a new one no questions asked on Friday. Will take advantage of the recent price drop as well and probably get me a free game.

Thank god for that instore extended warrenty for 40 bucks, or else I would be a very unhappy customer right now.
 
Kingpen said:
My falcon unit just red ringed on me. When it get a new system, it will be my 6th 360.

I only once have I seen a unit totally die on me and refuse to power back up after the red rings. Today I was playing Soul Calibur 4 and had been playing for about 2 hours. all of a sudden my unit just randomly shut off (no freeze) and the red rings flashed.

I have the best buy in store warranty, so I will exchange it for a new one no questions asked on Friday. Will take advantage of the recent price drop as well and probably get me a free game.

Thank god for that instore extended warrenty for 40 bucks, or else I would be a very unhappy customer right now.
Click to expand...

what shitty hardware the 360 is!! Holy!! I see people with 4,5,6 360's, how can you put up with that shit?!
 
My 360 died Sunday night, in the middle of a Rock Band session. Freaking lame.

And unfortunately there's been a rash of 360 deaths in the area lately... two of my friends had their 360's die about a week before mine. I made sure not to mess with them about it so that I wouldn't jinx my own system, but it did me little good. :(

*sigh*
 
My 360 has stopped putting out a picture.

In the middle of a game the video went abruptly but the game and audio was working normally. I have turned the system on and off several times and have plugged the video cable into several inputs on my TV that work fine.

It's a component cable by the way. I also tried using the composite input and again no picture.

Is my 360 fucked? Or is this a cable issue?

I'm well over the warranty.
 
You must log in or register to reply here.

Similar threads

Fire and Ashes - Official Gameplay Story Reveal Trailer
Trailer Indie 
1
114
IAmRei replied
Cronos: The new down (Official Story overview)
31
664
Northeastmonk replied
Hell Is Us | Official Story Trailer
7
246
DragoonKain replied
Descendant of Night - Official Story Trailer
Trailer Indie 
0
56
IbizaPocholo replied
Updates on the Xbox Ally, Play Anywhere, Game Pass, and More | Official Xbox Podcast
2 3 4
170
2K
PropellerEar replied
Top Bottom