"My Xbox 360 Died and I Lived to tell the story" Official Thread

Cdammen said:
Yeah I'm thinking of doing that but what if I send it in and they boot it up and get no RROD?
Intermittent RRoD is not uncommon. I've never seen a report from anyone in this thread who had it and didn't get their 360 replaced.
 
My Jasper just E74'd. Froze as I was playing Coop Borderlands then had problems rebooting. Eventually gave me an E74 error once, otherwise just never booting up fully. UGH.

First time replacing my 360. Fun times.
 
StopMakingSense said:
My Jasper just E74'd. Froze as I was playing Coop Borderlands then had problems rebooting. Eventually gave me an E74 error once, otherwise just never booting up fully. UGH.

First time replacing my 360. Fun times.

Sucks, hopefully Microsoft will redesign the console to sort out these problems. I thought the 360's life is coming to an end to invest money into changing its architecture but now with Natal coming up which might extend the console life to couple more years, it would be wise to release a redesigned console.
 
Well I guess I have finally joined the multiple console failure club. My first one died 1 and a half years ago due to rrod. I got a refurb one from Microsoft after i sent it in for repairs. I sold the refurb one and got another console because I wanted a new one (falcon model), not some crappy refurbed one (older version hdmi -less)

Today my falcon model died while I was playing FFXIII. While I was playing, a bunch of distorted colors and lines appeared. Needless to say I was unable to keep playing but I didn't want to lose my progress either. Luckily due to the abundance of save points and the auto battling system I was able to move my character, using only the minimap (which was barely visible) and save the game. I turned the console off and then turned it on again to get the e74 error.

My falcon model only had a year warranty so microsoft wanted me to fork over 100 bucks to fix it. I decided against it and went out to best buy and bought the 129 dollar arcade unit via price protection.

Having experience the demise of 2 xboxes I can safely say that this console is the worst designed piece of crap in the history of gaming (I own all the systems since SNES). Aside from a dead ps2 laser which was easily replaced, I have never experience such a high console failure rate. I treated my consoles well by using them in well ventilated open spaces,etc so I would think the problem does not lie with me but with Microsoft's poor designs.

So, now that I'm on my 3rd xbox can someone give me some pointers to prevent this one from dying?
Am I supposed to avoid gaming beyond a couple of hours each session?
Should I install the game to the harddrive?
Should I change the resolution from 1080P to 720P or even lower?
Should I get an external fan or mod in an internal cooling system?
 
E74 is three years... I don't know where you got the impression that it was only a year from. Go to the website, register the console (if you haven't already) and send it in for a free repair.

Can always sell it at that point if you want to avoid refurb hell (though HDMI refurbs are much better than the older models). Edit - I just read that you've already bought a new one... I guess you will be selling it. ;)

As for your other question, there's only one thing I've seen make a difference to the life of 360s and that's not turning it off straight after playing a game. Leave it on the dashboard for 10 minutes before you turn it off (stops the temperatures rocketing when the fans get turned off). That's assuming you have it placed with good airflow around it of course.
 
RRoD, 360 #2. Sending it off today as soon as I verify I'm not paying for the repair.


edit: It's free, even though I'm still on the 'launch' warranty. :)
 
I never thought it would happen to me but my 360 finally red ringed. I bought it in 07, as soon as the pros with hdmi came out. Perhaps my wife recently starting to stream last.fm all day finally did it in, who knows.

I put a ton of hours on it though so I'm actually not pissed off at all. If it wasn't free to get fixed I would just buy a new one.
 
Wondering if my launch Xbox 360 is a goner.

Most of the games play completely fine
First symptom was that Bioshock 2 ending video became super choppy
Second symptom was a "Disc is unreadable" error after the Bayonetta intro.
Now with another copy of Bayonetta, I still get the same error at the same spot of the game

Time to get a new 360 or what? Wouldn't really want to spend money on something that I already have and that works 95% of time.
 
I've had my current 360 since Sept. '08 after my launch unit bit the dust. Over the past two months i've had it overheat 4 or 5 times (2 red lights), but it never does it after extended gameplay sessions, it always happens 10-15 minutes after starting up the unit. I'm assuming it's just on it's way out? Anything I can do? I'm out of warranty and really don't want to buy another 360 right now.
 
tonkatsu_ramen said:
So, now that I'm on my 3rd xbox can someone give me some pointers to prevent this one from dying?
Am I supposed to avoid gaming beyond a couple of hours each session?
Should I install the game to the harddrive?
Should I change the resolution from 1080P to 720P or even lower?
Should I get an external fan or mod in an internal cooling system?

Play the shit out of it and enjoy. Falcon and older have problems. Falcon is just stronger but it still dies. Everything nowadays is rock solid. I have left my Jasper 360 on for days at a time, I abuse the shit out of it since I had it (close to 2 years) and it's fine. I wouldn't worry but that's me.
 
Arpharmd B said:
Play the shit out of it and enjoy. Falcon and older have problems. Falcon is just stronger but it still dies. Everything nowadays is rock solid. I have left my Jasper 360 on for days at a time, I abuse the shit out of it since I had it (close to 2 years) and it's fine. I wouldn't worry but that's me.

oh phew, installation made Bayonetta work for me and thus my launch 360 continues to serve me still more. Had to do some serious fridge cleaning though :lol

also, good god there is a whole lot of movie before getting to play Bayonetta
 
So came back up home on friday, switch on 360, RROD - I thought well 3years 6months no issues is pretty good. So go to register the console online in order to negate talking to CS. But it wouldn't accept the serial number saying its already been registered, I do remember extending the manufacturer warrenty by sending a slip of paper off that came in the box. So GAF does this mean I have to deal with CS?
 
So is there any way you can get Microsoft to repair your console for no charge when it has the RROD and the warranty is expired? My refurbished unit they sent back has been dead for awhile...
 
I'm sure someone posted about a method you could use to get an out of warranty RRoD 360 repaired for free. It's somewhere in the last few pages.
 
Looks like i'm done. Almost everytime I play my 360, it overheats within 20-40 minutes. Great...What's my best course of action? I'll probably just hear what I already know, but you never know. I just don't want to drop $200 for an arcade.

EDIT: Just on a whim, I went to see if my console was registered on xbox.com, but apparentley, it wasn't. I have no idea how I had it repaired last time it red ringed. So I fill out the form, and it tells me an email has been sent to the windows live email associated with the xbox, but I haven't recieved the email yet. Is it ok to fill out that form again or does the email take awhile?
 
Psychotext said:
Intermittent RRoD is not uncommon. I've never seen a report from anyone in this thread who had it and didn't get their 360 replaced.

How do they test to see if it's ever gotten RRoD if it only happens months apart? Or do they just assume people would only send in their console if something is wrong, and are just too much hassle to test and so they fix them all making the 3-yr RRoD/E74 warranty into a general warranty?
 
No idea, my guess would be that there's a register which shows what errors may or may not have occurred (much the same way as with car engines for instance). But it's just as likely to be that they just don't bother and refurb everything which comes in the door.
 
My Xbox just broke on the last Thursday of February. I sent it in on the first Thursday of March and I just got a new one sent back to me via UPS. I have a 1 year warranty and they gave me a month of Xbox Live. I'm hoping if this piece of shit red rings on me again it'll do so before March 11th 2011 so I can get it fixed up for free. Bullshit.
 
Psychotext said:
No idea, my guess would be that there's a register which shows what errors may or may not have occurred (much the same way as with car engines for instance). But it's just as likely to be that they just don't bother and refurb everything which comes in the door.

Have there been any cases of a 3 red light error followed by years of no problems? Spontaneous fixing? Or do they always end in full blown error/unusability?
 
Zzoram said:
Have there been any cases of a 3 red light error followed by years of no problems?
Plenty. RRoD can be triggered by power fluctuations. Brownout, blackout, spike... you name it, they can all cause a temporary RRoD.
 
What's the verdict on Jasper now that it's been around for over a year? Is it actually more reliable than Falcon, or is that still just an assumption based on the smaller die size?
 
Haven't done a numbers update in a while... figured it was probably overdue.

Usual Disclaimer: If I can't tell when your 360 died / was replaced, you aren't included in the figures. That's basically anyone that just posted to say that their 360 died last year some time or they've had x dead 360s and gave no more information. Also, if you posted to say your 360 was acting up and never came back to confirm its death / shipment / getting a new one... you aren't included either.

Don't forget that NPD US numbers are simply included to give a rough idea of how many 360s are out there for each particular month.

abjeya.png


In the figures so far are 1390 dead / replaced 360s, 97 of which were falcon models.


This Month
RRoD: 10
Other Red Light: 3
Video: 2
Drive: 1
Other: 1

3 of the 4 refurb failures were due to RRoD.


Overall Falcon Issues

RRoD: 61
1RL: 23
Drive: 6
Video: 5
Freezing: 2


Overall Jasper Issues

PSU: 3

Awaiting model confirmation on 7 other failures.
 
Figure I might as well post some extra detail whilst I'm here...

Last 12 Months
Code:
				Avg Per Month
RRoD		280	68.13%		23
Other RL	66	16.06%		6
Drive		29	7.06%		2
Video		15	3.65%		1
Freezing	11	2.68%		1
Other		7	1.70%		
PSU		2	0.49%		0
Noisy		1	0.24%		0

Original	289			24
Refurb		122			10
Last 6 Months
Code:
				Avg Per Month
RRoD		112	66.67%		19
Other RL	25	14.88%		4
Drive		16	9.52%		3
Video		6	3.57%		1
Other		5	2.98%		1
Freezing	3	1.79%		1
PSU		1	0.60%		0

Original	109			18
Refurb		59			10
3 Months
Code:
				Avg Per Month
RRoD		37	57.81%		12
Other RL	13	20.31%		4
Drive		7	10.94%		2
Video		4	6.25%		1
Freezing	1	1.56%		0
Other		1	1.56%		0
PSU		1	1.56%		0

Original	44			15
Refurb		20			7
 
...and the oh so unfortunate top 10 death list:

Code:
sado		11
quickwhips	11
Dartastic	7
KingJ2002	7
phie		7
painey		7
Shatai		6
DOO13ER		6
Vustadumas	6
rs7k		6

There are a couple of other people who could as yet make an appearance in that list, but I'm waiting on some extra info on their failures.

Thanks to all that have responded to my requests for info btw. :)
 
So.

The weekend before last, I have a girl over, under the premise of watching The Hangover on Blu Ray. We have a few drinks, all things are merry. We dim the lights, I pop the disc into my PS3... nada. The system refuses to register my movie. So of course, I have to play around with the settings (and insert the disc like oh, I don't know, 14 times). Me being "the gaming guy" this is obviously embarrasing. So of course I have to try a game. Naturally, that doesn't work either. Needlessly to say at this point, it's been, oh, 25 minutes or so of frustration and there goes my night.

PS3 borked. Time to send it back to Sony.
Package it up, ship it out, unopened copy of Final Fantasy 13 glares at me mockingly.

Take this PS3 down time to finish off Bioshock 2 on Xbox.

Flash forward a few days, time for GDC.

Three days out being in San Francisco, call from roommate. The "first time" he uses my Xbox while I'm out... it makes some funny noise and all the lights on it turn red. Red lights. This guy has no idea what's going on, asks me what button to press to make them green again so he can play his friend in Madden. My damn Elite!. I thought these things didn't RRoD? I never had one of these happen to me before.

Xbox 360 borked. Time to send back to Microsoft.

Fast forward to today, I'm home from my trip. I now have both my PS3 and Xbox Elite in the shop for repairs. My TV looks sad. They tell me it takes 2-3+ weeks. And FF13 is still mocking me...!

I suppose I have my Wii, but I already completed NMH2.
I snagged this Monster Hunter Tri demo at GDC I can give a whirl, but dammit, what bad luck!!! Cock blocked by a PS3, and red ringed by Madden and a moronic roommate in the same 7 days.
 
Psychotext, you are awesome :D

I wonder if the reduction in Falcon/Jasper failures is due to better hardware, or people losing interest in this topic after years of hearing about it.
 
Zzoram said:
I wonder if the reduction in Falcon/Jasper failures is due to better hardware, or people losing interest in this topic after years of hearing about it.
If I was to hazard a guess, a bit of both. That said, NeoGAF's population keeps growing, and there's never a shortage of people posting.

2007 was by far the worst though.

May: 99
Jun: 87
Aug: 86
Jul: 86
Sep: 79

It's worth mentioning that there's backdating at play there. If someone says they have had X 360s die (and they're not in the stats), I PM them to ask when their machines all died, and add them into the appropriate months.

For comparison, here's what one of the old graphs looked like:

1zx2iyc.png


(This was obviously before I started tracking if the machines were refurbs or not)
 
Well, this is a little late, but maybe it'll help with the historical data?

- bought a Pro at the end of November 2006 (on Black Friday)
- started crapping out in December 2007 (just after the 1 year warranty was up!)
- graphical glitches lead to e74, then an RROD and a warranty repair in May 2008

Unfortunately it decided to finally really crap out just before Microsoft started shipping repaired systems with the Opus motherboard and ended up getting a Xenon to replace
my original Xenon. The repaired unit is still working fine so far though; it's already lasted nearly twice as long as the original! It's pretty sad that 2 years seems like a `good run' for a system though. =(
 
Just submitted my sloppy info to Psychotext for his data but to summarize: I've had thirteen Xbox 360s, twelve of which have broken (including one unit that was DOA). The Jasper from the Walmart $100GC promo is running just fine still, albeit a little loud. My consoles included a launch Pro, one of the first Elites and the Jasper I just mentioned. Seriously Microsoft: Fuck you.

Edit: Also, I just submitted the replacement of my Elite the other day but they forgot to send me a box! Unfortunately this is the only box I have laying around at the moment:
IMG_3155.jpg
 
grap3fruitman said:
Just submitted my sloppy info to Psychotext for his data but to summarize: I've had thirteen Xbox 360s, twelve of which have broken (including one unit that was DOA). The Jasper from the Walmart $100GC promo is running just fine still, albeit a little loud. My consoles included a launch Pro, one of the first Elites and the Jasper I just mentioned. Seriously Microsoft: Fuck you.

Edit: Also, I just submitted the replacement of my Elite the other day but they forgot to send me a box! Unfortunately this is the only box I have laying around at the moment:
http://i3.photobucket.com/albums/y66/grap3/IMG_3155.jpg

What was your first console, and were all the broken ones since refurbs?

Is the Jasper (your newest) the only one that hasn't broken? When did you get it?
 
Zzoram said:
What was your first console, and were all the broken ones since refurbs?
Is the Jasper (your newest) the only one that hasn't broken? When did you get it?
"The Jasper from the Walmart $100GC promo is running just fine still, albeit a little loud. My consoles included a launch Pro, one of the first Elites and the Jasper I just mentioned."
Launch 20GB Pro with several refurbs until I got the Elite when those came out (first week) and then those were replaced by refurbs as well. The Jasper I got with the $100GC promo in October/November in anticipation of the Elite breaking during upcoming MW2 time.
 
Zzoram said:
Psychotext, you are awesome :D
That is awesome. Thank you!

Zzoram said:
I wonder if the reduction in Falcon/Jasper failures is due to better hardware, or people losing interest in this topic after years of hearing about it.

I'd also throw in the ability to install games on the HD as cutting down on RROD...less heat and all that.
 
tonkatsu_ramen said:
Well I guess I have finally joined the multiple console failure club. My first one died 1 and a half years ago due to rrod. I got a refurb one from Microsoft after i sent it in for repairs. I sold the refurb one and got another console because I wanted a new one (falcon model), not some crappy refurbed one (older version hdmi -less)

Today my falcon model died while I was playing FFXIII. While I was playing, a bunch of distorted colors and lines appeared. Needless to say I was unable to keep playing but I didn't want to lose my progress either. Luckily due to the abundance of save points and the auto battling system I was able to move my character, using only the minimap (which was barely visible) and save the game. I turned the console off and then turned it on again to get the e74 error.

My falcon model only had a year warranty so microsoft wanted me to fork over 100 bucks to fix it. I decided against it and went out to best buy and bought the 129 dollar arcade unit via price protection.

Having experience the demise of 2 xboxes I can safely say that this console is the worst designed piece of crap in the history of gaming (I own all the systems since SNES). Aside from a dead ps2 laser which was easily replaced, I have never experience such a high console failure rate. I treated my consoles well by using them in well ventilated open spaces,etc so I would think the problem does not lie with me but with Microsoft's poor designs.

So, now that I'm on my 3rd xbox can someone give me some pointers to prevent this one from dying?
Am I supposed to avoid gaming beyond a couple of hours each session?
Should I install the game to the harddrive?
Should I change the resolution from 1080P to 720P or even lower?
Should I get an external fan or mod in an internal cooling system?


Sorry to hear about your 360 woes. The only advise I can give offer you is how I take care of both my 360s. Well actually the 2nd one I bought just today as part of the Spring Elite bundle(I want to have an extra forthe fromt room for when friends drop on by on poker night we can all take turns gaming abit on it.) But as for my original 360 its still is still going quite strong(manufactured July of 2006) and not one problem with it. Ofcourse I don't use it for multimedia,just gaming,nothing more.

The two things I have done that I think maybe have helped the console allot.
Always unplug the console, when finished gaming just do it,unplug it period. I'm speaking of the powerbrick when I say this. Why let any current in there 24/7 when you can unplug and be safer all the time. I firmly believe that leaving your consoles plugged all the time will t'll slowly kill them.

Believe me when I say this,I've had DreamCasts,PS2s,XBoxs,Sega CDs all die on me,atleast twice for each console.I actually went through 4 PSOnes...:(

Starting this gen. though I began unplugging PS3s,Wiis,and 360's...and thus far not one problem with any of 'em now. I also give the consoles ventilation space by taking something such as a couple of old VCR tapes,stacking them under the belly of a console,but not blocking their air vents however. As a result I've noticed that when placing my hand over the consoles they tend to be less warm than before. Because the bottom of the console tends to have allot of very warm air creeping around in that area, it can now escape easier with the tapes stacked between the belly of the console and the surface theyre sitting on.

In my opinion doing this along with unplugging your console does add up in the long run,less stress,more durability overall. Hey...I have the same 360 now,its almost 4 years old,I game on it around 90-120 minutes per day,so I think my methods are working ;)

I hope your luck changes for the better. In ye old days I was always constantly having to buy new hardware and it it plain sucked, so I know how you feel,its very frustrating.

Oh and yes,always install your games to the hard drive. Thats like automatic in my book. Less stress on the lazer,less heat output from the console,its a given you do it,no brainer. if you think about it,if you do this,along with unplugging,and giving the console great air ventilation(those old vcr tapes are always useful) then I think your consoles will have a much longer lasting life span.
 
So just found out about this thread.

I bought my original Xbox 360 in June, 2006. It worked fine for about a year or so, but it started getting this nasty habit of scratching discs (even though it was laying down horizontally, it was never moved with a disc inside, etc.), to the point where I actually had to buy GTA4 3 times because it kept scratching the disc. So I eventually sold that one to a repair shop around here in May, 2008 (it was unuseable) and bought an arcade new in May, 2008. That one had a weird habit of approximately 50% of the time when I would turn on, it got power (the green circle would light up, but it never made it past that point) and it wouldn't send out any kind of display over HDMI, component, composite, or VGA. I would have to turn it off and then turn back it on. Since it was still within the 1 year real warranty (you know, the one that covers all the multiple problems that most people have with 360s, not just the token one), I shipped that one back in November, 2008 and got a replacement that month. That one RRoD'd within a day, I'm assuming it was refurbished. I sent that one back, and the one they sent me RRoD'd in January, 2009. I sent it in and the replacement (probably refurbished still) hasn't had any problems yet. I guess I'm out of the warranty at this point, so here's hoping it lasts. I hardly ever use it anymore though, I've migrated to the PC, and use the PS3 for almost every console game I buy, I just rent games on 360 because they're easier to find.

What pisses me off so much is that Microsoft gets so much praise for their 3 year RRoD warranty. But the RRoD is just the tip of the mountain. A lot of people had disc scratching issues like me, due to piss poor drive engineering (something about the pads the put in to keep discs in place didn't work or something, I remember doing a lot of research on it at the time it became a problem), and that wasn't covered at all under any extended warranties. And then all the errors people get when components overheat, etc.

I know at least for me, I'm not planning on ever buying another Microsoft console again, unless they get to the point where they are the only console maker around and there are enough console exclusives that I'm not happy with my PC. And even then, if it's got a bad hardware rep like the 360 did, I'd give up on those games.
 
Goddamnit. Guess good luck doesn't last forever.

Still have a launch unit which is trucking along just fine, but the 2007-vintage (2007-07-08 mfr date) Elite i replaced it with (for HDMI mostly, plus the larger HDD) decided that today was the day that it was going to die. I'd been seeing intermittent graphical corruption for a while (first noticed it when i got ME2), but a hard reset usually fixed it, and then it'd work fine until i turned it off. Today, it decided to lock up and die on the dashboard while i was trying to install a game, and then resetting got me nothing but three red lights.
 
So I was requested to post an update on my dead 360's.

I bought a launch unit on launch day that bit the dust in January of 2006. This of course was back when MS was denying issues and it took about 2.5 months to get back.
That one kicked around until August of 2007 when it also bit the dust... got it back just in time for Halo 3.
That one sputtered from Day 1 but managed not to actually die... but started having major disc drive issues in October of 2009. I sold that to my dad for 100 dollars and bought an arcade unit on sale for 200 + a 100 dollar gift card. Used said gift card to get a 120GB HDD and have been using my new Jasper unit with no issues.

Unfortunately for my dad, the old 360 I sold him broke about 30 days after he got it.

So my original 360 is on it's 4th life.

Now, my Jasper unit had a problem as well. The controller it came with didn't work. The left analog stick was jacked. It took Microsoft 3 MONTHS to get me a working one. But they eventually sent me 2 new ones... and I already had 2 controllers so I just gave my dad one of my old ones and I used one of my old ones in the meantime.

All dates are guesstimates as it's been a few years.
 
I was too requested to post about my 360.

I bought my Elite 360 in November 2008. My bro already had an Arcade 360 bought at launch that did RROD in 2007. So I decided to get mine in November 2008, and it lasted till a month ago. Suddenly when playing a film the console shut itself up and whe I boot it up it gives me RROD. Got it in assistence and they gave it back to me a while ago. Working fine, I recently bought FFXIII and everything is ok.

A few other stats:
The Elite 360 was new. Played only Infinite Undiscovery, Star Ocean 4, Lost Odyssey, Fable II and Last Remnant on it. Used it like 5 times to play movies. Play time total is average of 200 hours played on it, I have also a really low Gamerscore. Always played with disc install. Kept it in a cool place to not overheat the console. 360 are really faulty, I treated it like a princess and it still did RROD. Oh well...
 
First 360 Purchased in 2006. During April 2007, had quite a few problems with it. More likely about to die, so traded in for an Elite in the same month.

Second 360 Launch Elite, purchased April 2007 RROD in Feb 2008. Has the warranty on it, exchanged it for another brand new Elite in Feb 2008 with a Manufacture date of Jan 2008.

Been using the same 360 Elite till now and been having few issues with it in the past month or two but looks like it can hold up until the end of summer or a release of the redesigned 360.
 
update!

My 360 was received the morning of the 17th. I received the 'we have received your console and are repairing it etc etc" email at 6:41 am.

At 12:19pm today, I got an email with the tracking number of the console getting returned to me.

I take it I'm going to get a refurb newer model? Probably a Jasper? Help me out here guys..
 
Thanks to everyone that's posting their extra info. Makes it a lot easier for me to keep the stats updated (and hopefully will mean less mailing in future!).

@Nikashi: I wouldn't bank on it. Seems they still like sending out whatever crappy motherboard they seem to have hanging around. I'd wager it'll be a while before everyone starts getting Jasper replacements.
 
Because I was asked to:

Xbox #1 - pre-Falcon chipset, received new as xmas gift in December 07. Died approximately in February 09. E74 error. L

Xbox #2 - Falcon chipset, bought new as secondary in November 08, I believe. Died July 09. E74 error.
 
X Box 1 - Bought at launch. Lasted about a year, then red ringed (not sure exact date).

X Box 2 - After repairs, red ringed May 22, '07.

X Box 3 - After repairs, red ringed January 30, 2008.

X Box 4 - Decided to get a new machine since the launch model had a habit of failing. Purchased a new X Box in August of 2008. Has been having red ring issues on and off since three months or so after I bougt it. It's running and has never been sent in for repairs, but every once in a while it will crash and I'll get a red ring error, occasionally I'll get graphical artifacts on screen (green grids, pink lines, red flashes). After a restart or two it will continue working.

My original X Box is now out of commission, but I'm not sure when it died for the last time. I left it at home when I moved out. Only took the new one with me.
 
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