I thought retail was bad.
What's bad about call centers? Customers are idiots? Questions?
Well I worked for Sallie Mae, so it was actually collections. You get paid bonuses to hit your goals and get accounts up to date. And that's pretty sweet for about 3 months when you're dealing with people who are 90 days past due and just forgot about a payment, so they can get up to date right away. Once you get to be a person that hits over their goals every month, they'll put you on people who are closer to defaulting. These are usually people who have used up every deferment time they can and have no way to get up to date. You get a list of accounts and you have to find these people.
Basically, you're calling their friends and family every day to get a hold of them. When you finally do, they're at wits end and it is my job to bring the hammer down on people who ended up not being able to get a job with their degree and had their loan double by 40% due to interest. It's some soul crushing shit. I've seen people with $100K student loans have their loan doubled from interest with ONE deferment. My time there was right before and after everything crashed in 2008. I was basically forced to harass people who couldn't get a job even with degrees, couldn't afford to pay anything on their loans, and had no options left. It bums me out that I was even willing to do that and liked it for a few months just because I was able to make a lot of money. I'm sure I'm directly responsible for ruining a number of lives based on getting people to use deferments that added tons of interest.
And then there is the actual working conditions, which are bosses that think you are cattle, expect you to never ever take a break or take a day off (even if you're over your goal in the first week of the month), expect you to work every Saturday and will absolutely hold it against you if you don't come in Sunday. I worked every day for 4 months straight, and the majority of them were double shifts. I was so depressed that I lost nearly 40 pounds in a very unhealthy way. It was a dark, dark, dark time. So dark I watched Unforgiven 2008 on a lamp in a Panera Bread parking lot.