I was a beta test and my account ran through Nov 03, but since there weren't many online titles that interested me, I let it go. I just picked up a 12 month card today to re-activate my gamertag and get a message that my account was cancelled and I need to create a new one.
Before doing so, I figured I might as well call and see if I could get the old one reactivated as I like the name. After being on hold for 25 minutes I get a rep and am told my account was cancelled due to non payment. I said, no I chose not to renew and it was suppose to expire on it's own per an XBL rep. They told me, no, it didnt, and it was cut due to me not paying. After going thru the whole "well, whoever told you that was wrong thing, they told me that the accounts continue to add charges until Microsoft decides to write them off as bad debt. I could however, have my account reactivated, but I WOULD HAVE TO PAY FOR ALL SERVICE CHARGES between November 03 and today. I said "what kind of crap is that" and got warned that if I spoke in that tone again, the call would be disconnected. I was then told if I would not pay it, the credit card (doesn't matter since it was a webcertificate) and gamertag is now permanently banned from the system.
Needless to say, I told them to keep the old account and decided to create a new account but can you believe that they would have the balls to ask you to pay for service that you didnt use to re-activate the account ?
Before doing so, I figured I might as well call and see if I could get the old one reactivated as I like the name. After being on hold for 25 minutes I get a rep and am told my account was cancelled due to non payment. I said, no I chose not to renew and it was suppose to expire on it's own per an XBL rep. They told me, no, it didnt, and it was cut due to me not paying. After going thru the whole "well, whoever told you that was wrong thing, they told me that the accounts continue to add charges until Microsoft decides to write them off as bad debt. I could however, have my account reactivated, but I WOULD HAVE TO PAY FOR ALL SERVICE CHARGES between November 03 and today. I said "what kind of crap is that" and got warned that if I spoke in that tone again, the call would be disconnected. I was then told if I would not pay it, the credit card (doesn't matter since it was a webcertificate) and gamertag is now permanently banned from the system.
Needless to say, I told them to keep the old account and decided to create a new account but can you believe that they would have the balls to ask you to pay for service that you didnt use to re-activate the account ?