Hello,
I'm sorry to hear about the trouble you had with "NBA 2K14 - PS4(Digital Code)".
I see our technical team has already contacted Sony to fix this issue. Sony is already working on resolving this on priority.
Errors like this are usually corrected soon after they're reported.
I'll personally followup with our technical department, and will send you an email notification once the issue is fixed.
-----To compensate for this inconvenience, I've issued $5.00 promotional credit to your account. I realize that this certificate cannot make up for the inconvenience you have experienced as a result of this situation, but I hope you will accept it as a gesture of our goodwill to you.