I'm sorry this experience has been a disappointing.
I've checked with our technical team we are facing a technical problem on few pre-orders that's the reason you're order hasn't shipped yet.
Please don't worry, we've already rectified this issue and there won't be any problem from now, unfortunately we're unable to fix the issue for the orders which were placed on or before November 7, 2016.
In this situation, I'd request you to cancel this order and place a new order with upgraded shipping method and we'll be glad to waive off the shipping charges.
As the item will be released on November 10, 2016, we still have two days and we'll make sure your order is delivered without any hassle if you can able to place it now. I hope you understand our limitations in this regard.
I've issued a $30.00 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
I realize that, at this point, asking you to order again would be disappointing; however, we really feel that this is the best way to assist you with this concern.
We hope to see you again soon.
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