dark_preacher
Member
long story short....
been a psn+ member since the beginning and bought a ton of consoles and handhelds through the year. i downloaded resogun and contrast on ps4 launch and sony's psn store charged me 14.99 each for them even though i was psn+ member. called in and they gave me a refund and assured me there would be no issues with my account.
i was able to play the games but not repurchase them since they already showed purchase. fast forward till today, i hadn't messed with either game for many months but had an urge to play resogun. both games show they are locked. i call in and they say since i received a refund i no longer have rights to the games. i explain the entire situation and tell them it was not possible for me to download them again after refund since they showed purchased on the store.
sony says it's my fault since i didn't do something i couldn't do. so not only did i have the whole false charges, now i don't have access to the games. this has really negatively coloured my opinion of sony and the psn store. customer service was also rude and not willing to fix the situation.
been a psn+ member since the beginning and bought a ton of consoles and handhelds through the year. i downloaded resogun and contrast on ps4 launch and sony's psn store charged me 14.99 each for them even though i was psn+ member. called in and they gave me a refund and assured me there would be no issues with my account.
i was able to play the games but not repurchase them since they already showed purchase. fast forward till today, i hadn't messed with either game for many months but had an urge to play resogun. both games show they are locked. i call in and they say since i received a refund i no longer have rights to the games. i explain the entire situation and tell them it was not possible for me to download them again after refund since they showed purchased on the store.
sony says it's my fault since i didn't do something i couldn't do. so not only did i have the whole false charges, now i don't have access to the games. this has really negatively coloured my opinion of sony and the psn store. customer service was also rude and not willing to fix the situation.