No preorder bonus for me either although it says something on the invoice about an email.
Please let me know what customer services says.
Picked up mine from Gamestop and no pre-order bonuses either so if anyone gets a reply from Steam support, let us know.
So Gamestop didn't inform me about the pickup being available at all. Decided to check with them anyway and they had controllers ready for early pre-orders. You can't check availability through their site because the pre-order controller has a different stock code than the controller (with availability starting November 10th) they currently have on their site. This in Europe btw., no idea if it applies elsewhere.