They haven't treated Prime members any better during this.
The "my pre order vendor f*cked my Switch release day delivery" thread
- Thread starter Czigga
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They haven't treated Prime members any better during this.
Walter White
Member
Amazon is just as culpable. They threw up a bunch of Switch's on PrimeNow, but can't service their customer pre-orders? Fuck that shit. That's worse than any fuck up Nintendo might have made.
Now I'm stuck on chat being transferred from person to person trying to figure shit out.
RandomExpletive
Member
Who knows if they're telling the truth, escalated my amazon call to a team lead who told me their system shit the bed on Tuesday and they didn't notice till Thursday (lol), and still hadn't corrected it by today.
Luckily got a $40 dollar credit, but I hope for their sake it ships tonight/tomorrow, otherwise IDK how much $$$ they'll need to shell out, at that point I'd probably cancel and try my luck at target or gamestop
Luckily got a $40 dollar credit, but I hope for their sake it ships tonight/tomorrow, otherwise IDK how much $$$ they'll need to shell out, at that point I'd probably cancel and try my luck at target or gamestop
neurosyphilis
Definitely not an STD, as I'm a pure.
Got my Switch, but no Zelda.
dolabla
Member
I was holding out hope that the UPS tracking just hadn't updated on my BotW copy (and pro controller) from Best Buy, but they just delivered around 7:30ish CT and nope, my copy wasn't there. The status has now updated as of 9:45 and says UPS picked up the order and it'll be delivered Monday.
It's pretty damn awesome to have the system and not have a game to play. Thanks Best Buy.
It's pretty damn awesome to have the system and not have a game to play. Thanks Best Buy.
I called Amazon and the supervisor I spoke to told me that they don't have any idea what happened with orders and we all should hear something in the coming hours as they investigate the whole thing. I told them this was shady since my credit card was charged (not a hold like they said) and I didn't get the item on time and they have no idea when this is going to happen. It's a shitty situation. Ended up getting a Prime extension and a $50 credit. It still sucks and I would have rather gotten my system. They told me that it may arrive tomorrow before noon, but if that doesn't happen then call them back.
Yeah...I doubt it'll be here before then. *sigh* So irritated since I canceled my order at Best Buy because I felt like Amazon was going to be more reliable. I was definitely wrong about that. This whole thing sucks.
Yeah...I doubt it'll be here before then. *sigh* So irritated since I canceled my order at Best Buy because I felt like Amazon was going to be more reliable. I was definitely wrong about that. This whole thing sucks.
Hibiki Kurosawa
Member
Howdy my fellow waiters. It says my switch comes on Monday (ordered through EBGames), but my copy of Zelda is coming on Tuesday (ordered through amazon). I'm going to have a day where I have nothing to play unless I cave to Konami's evil practices and buy the overpriced Super Bomberman R. We'll see...
Canada Post's tracking number finally woke up at 9 PM to tell me they received the parcel from BestBuy...in B.C. I'm in Alberta. Estimate is for Tuesday.
I'll probably call them tomorrow to see what the fuck and if this is normal. I had the option to pick it up in store, I figured it would've shipped from nearby.
Definitely should've gone for in-store pickup or a midnight release. Now I get to look forward to being at work Tuesday, missing the delivery and having to go pick it up anyways.
I'll probably call them tomorrow to see what the fuck and if this is normal. I had the option to pick it up in store, I figured it would've shipped from nearby.
Definitely should've gone for in-store pickup or a midnight release. Now I get to look forward to being at work Tuesday, missing the delivery and having to go pick it up anyways.
Yeah Amazon is at least partially culpable. It's bogus that they would put them up for sale on Prime Now in my city while delaying my preorder.
Walter White
Member
Slightly off topic, but how reliable is Brickseek? My local Walmart seems to have quite a few "in stock," but figure it might have been this morning's numbers.
Fucking Amazon. Giving me the runaround. Apologizing. Telling me this affected all pre-orders, but then when I called them out on that lie it was, only a few got through. Only offered me $10 for my troubles.
Fucking Amazon. Giving me the runaround. Apologizing. Telling me this affected all pre-orders, but then when I called them out on that lie it was, only a few got through. Only offered me $10 for my troubles.
Its 8:10pm. This is stupid. I'll understand if it needs to be delayed, but have the competence to keep the status updated in a way that conforms to the laws of our universe.
Sorry, don't get your hopes up. I had the same thing. You'll get it next week. But try to talk to CS to see if they can at least kickstart the shipping process today.
mistermuddles
Neo Member
Its 8:10pm. This is stupid. I'll understand if it needs to be delayed, but have the competence to keep the status updated in a way that conforms to the laws of our universe.
I would call customer service to make sure they address the issue. With so many people in the same boat regarding this issue its likely that calling in and voicing strong displeasure and disappointment in their service will elevate your order to a higher shipping status.
I'm not sure if it was coincidence or not but I got a "now shipped" update with a tracking number a couple hours after speaking on the phone with a rep.
My roommate, who also ordered from Amazon, had the same experience. It could just be thats when they are getting the orders out and timing was coincidence but I would rather be safe than sorry if you are hoping to get it this weekend.
Goodluck.
Not accurate. Brickseeker showed my walmart as having 14 switches, they had none available when I went in. The stock listed on brickseeker also includes pre-orders, so it could just be people who haven't picked it up yet, meaning it's not available for you to buy. I'm guessing it just takes awhile for brickseeker to update, and the switch's sell too fast for it to keep up.
Spine_Ripper
Member
Finally called amazon. He said I was the 4th person to call about the switch and that "we are aware of the delay. We will contact the customer when more information is available." I asked if I could have an estimation, he said they're not allowed to do that.
Time for call #2
Time for call #2
Walter White
Member
That's what I figured. But I was hoping :/
Thanks. I'm not expecting much but I'm going to give it a try.
Might have been coincidence since I spoke to three reps and mine still says it'll be here today at 8pm. There's been no change in the status. Man, I'm totally bummed since I could have gotten mine from the Fred Meyer down the street. Now, I'm not even sure when I'll get it.
$20 for the delay and no hope of Saturday delivery from Amazon. Oh well.
If anyone that has a Switch that has already shipped is able to get them to upgrade to Saturday delivery, please let me know. My rep called UPS and said he was told that it was impossible to upgrade a package to Saturday delivery if it wasn't shipped that way from the outset.
If anyone that has a Switch that has already shipped is able to get them to upgrade to Saturday delivery, please let me know. My rep called UPS and said he was told that it was impossible to upgrade a package to Saturday delivery if it wasn't shipped that way from the outset.
Shadoron
Member
Just had dinner with a friend who works in logistics for the local Amazon Distro center. We spend the entire hour talking about the Switch mishap. Figured I'd share some insight on what he told me. Keep in mind he's only privy to information relating to his particular warehouse, and that most of what he said could be easily deduced from examining how Amazon does their shipping between different distro centers. It just took him explaining it to me for it to "click." I'm going to keep this pretty dry.
First off, he mentioned that Amazon suffered a complete blackout on their internal back-end network, for roughly 5 hours earlier this week. Would have backlogged shipments. Second, our local distro center received their Switches a week and half ago. I know this, because he shot me a funny txt message when he saw the shipment being unloaded. Third, a "not insignificant" amount of the Switches local to me were sent out to Southern California on Wednesday night / Thursday morning. More on this in a second.
So, based on that info (including more details which I won't share), here's some thought on what might have happened. As many of you have pointed out, Amazon opened up pre-orders again last night, and had Switches up for Amazon Now service. If what some of the CSRs are saying, that Nintendo dropped the ball on fulfilling Amazon's initial allotment are true, why would Amazon reopen pre-orders the night before release? Doesn't make any sense. Also, if you take into consideration that initial Switch allotments went out to distro centers at least a week ago, why wouldn't Amazon have been monitoring the situation more closely? If they were using excess stock from various distro centers around the country to help make up for that, why would they also wait until Wed to ship them? If they have excess, and there is the potential for a shortage somewhere, why wait until the last second to get them moving? If the "supposed" missing stock did show from Nintendo, it's not a big deal. Here's why: Those Switches that left the distro center by me, and ended up in SoCal didn't go directly to the distro centers there. They went directly to customers. I'm sure most of you have ordered items from Amazon that have originated from centers that aren't local to you. My BotW Special edition arrived today from Indiana, even though my local distro had stock of them. The point is that even though Amazon knew they were going to have issues in areas like SoCal and NYC, rather than just ship the Switches out in large pallets and let the SoCal / NYC distros deal with the fallout; they bogged down other distro centers, by having them stop preparing packages for local shipment, and gave priority to the shipments heading further out. It effectively caused order issues across the US, instead of just in the specific areas with apparent shortages. Explains why orders seemingly everywhere weren't updated with shipping information until this morning, and those orders missed release day shipment.
I know this post screams of "my uncle works for Nintendo", but everything mentioned here (minus the network outage) was actually already known. This thread, the pictures of Switches at distro centers from a couple weeks ago (also posted to GAF), Amazon reopening pre-orders / Amazon Now orders, etc. It just took my buddy laying it out logically for me to see what exactly happened. I have no idea if Nintendo did short retailers on Switch orders, but Amazon should have handled that in much better fashion if that was the case.
First off, he mentioned that Amazon suffered a complete blackout on their internal back-end network, for roughly 5 hours earlier this week. Would have backlogged shipments. Second, our local distro center received their Switches a week and half ago. I know this, because he shot me a funny txt message when he saw the shipment being unloaded. Third, a "not insignificant" amount of the Switches local to me were sent out to Southern California on Wednesday night / Thursday morning. More on this in a second.
So, based on that info (including more details which I won't share), here's some thought on what might have happened. As many of you have pointed out, Amazon opened up pre-orders again last night, and had Switches up for Amazon Now service. If what some of the CSRs are saying, that Nintendo dropped the ball on fulfilling Amazon's initial allotment are true, why would Amazon reopen pre-orders the night before release? Doesn't make any sense. Also, if you take into consideration that initial Switch allotments went out to distro centers at least a week ago, why wouldn't Amazon have been monitoring the situation more closely? If they were using excess stock from various distro centers around the country to help make up for that, why would they also wait until Wed to ship them? If they have excess, and there is the potential for a shortage somewhere, why wait until the last second to get them moving? If the "supposed" missing stock did show from Nintendo, it's not a big deal. Here's why: Those Switches that left the distro center by me, and ended up in SoCal didn't go directly to the distro centers there. They went directly to customers. I'm sure most of you have ordered items from Amazon that have originated from centers that aren't local to you. My BotW Special edition arrived today from Indiana, even though my local distro had stock of them. The point is that even though Amazon knew they were going to have issues in areas like SoCal and NYC, rather than just ship the Switches out in large pallets and let the SoCal / NYC distros deal with the fallout; they bogged down other distro centers, by having them stop preparing packages for local shipment, and gave priority to the shipments heading further out. It effectively caused order issues across the US, instead of just in the specific areas with apparent shortages. Explains why orders seemingly everywhere weren't updated with shipping information until this morning, and those orders missed release day shipment.
I know this post screams of "my uncle works for Nintendo", but everything mentioned here (minus the network outage) was actually already known. This thread, the pictures of Switches at distro centers from a couple weeks ago (also posted to GAF), Amazon reopening pre-orders / Amazon Now orders, etc. It just took my buddy laying it out logically for me to see what exactly happened. I have no idea if Nintendo did short retailers on Switch orders, but Amazon should have handled that in much better fashion if that was the case.
mistermuddles
Neo Member
That's the same boat I was in and expressed the concerns with them. I have a Fred Meyer and a Best Buy near me I could have grabbed one at. I wasn't having any of their run around bullshit on the phone. Initially, they tried to say it was a problem with the carrier but I called them out on that explaining that it was impossible because it hadn't shipped yet and was still in their warehouse in Kent, WA. He said, "I see that, you are right".
I was pretty upset earlier today, but getting basically $100 off my Switch order is worth it for me to wait an extra day to play. As long as it comes before like 3pm tomorrow I will be happy.
Still annoyed that everyone who preordered on Jan 13 got screwed and we would have been better off just walking into retailers with no preorder and being able to pick one up.
Welp, just got off my call with Amazon... The lady told me they will refund 30% of the total of both the Console and Zelda orders. (they were two separate orders) as well as my $99 prime account payment. I asked her to email that to me and I haven't got it yet. Apparently they have no idea when they will have more. She said she will personally follow up with this order and make sure I get the refunds. I have my doubts tho.
Walter White
Member
Mine hasn't shipped yet and the CSR is telling me she can confirm I will get it tomorrow. For some reason, I think she's lying. But I just may be a bit grumpy, so I dunno.
Rain City Gamer
Member
OK update on my Amazon shipment for Switch/Zelda.
Got delayed till tomorrow but I bitched and got a 20% credit ($75) which will be perfect for a free Switch Pro Controller.
The delay sucks, but I will take it!
Got delayed till tomorrow but I bitched and got a 20% credit ($75) which will be perfect for a free Switch Pro Controller.
The delay sucks, but I will take it!
yeah i got no compensation after speaking with three people, no answers its still stuck in limbo. i won't be ordering off Amazon anymore.
Depends on who you get. I only got a month extension to my Amazon Prime. Others got a year. Sometimes I wish they would have some sort of standard.
BlazeBreak
Member
Anyone been on recently with a CSR from stateside?
All I got this afternoon was a very vague "supplier issue" and $5 each for my Switch and Zelda SE. Decided to try again for more info since my Shipping Today/Arriving by 8 hasn't updated, but got someone in India, who I highly doubt would be able to offer any of the much improved compensation some others have reported. Debating trying again or just calling tomorrow.
All I got this afternoon was a very vague "supplier issue" and $5 each for my Switch and Zelda SE. Decided to try again for more info since my Shipping Today/Arriving by 8 hasn't updated, but got someone in India, who I highly doubt would be able to offer any of the much improved compensation some others have reported. Debating trying again or just calling tomorrow.
Isn't the 1 month extension mandatory? I was thinking it stated on their website something along the lines if a 2-day guaranteed prime order is late they will extend membership by a month if you contact support.
I have no idea. They've always gotten my order here on time.
whyreggielie
Member
So amazon fucked up the preorder and literally has no clue as to where it went. Lady said it might not even be here by Monday, so I make and emergency run to their book store here in seattle and they have a massive amount of switches on the shelf. The absurdity of them placing a bunch of switches in their bookstores when they knew they had so many preorders to fill is baffling to me.
Appears so.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201117450
I have had prime orders arrive late before but never really complained since it was for stuff I was in no hurry to get and was usually the carriers fault.
The overnight shipping cutoff has surely passed this late at night I'd think. But yeah, I had one CS rep tell me he'd get it sorted with UPS earlier in the day and that guy did absolutely nothing for me. It was the second guy that finally told me what is (I assume) the truth about how they can't upgrade a package once it's in-transit.
Just got through with CS and all they could say was "There was a delay in the shipment" and that they'd send me an email when they have a update. I do have prime though so I guess that increases my chances of getting it early in the week? I hope.
Suzushiiro
Banned
Any possible sympathy for Amazon stopped being deserved when they put up Prime Now orders this morning. Absolutely no fucking reason why they couldn't have prioritized those for pre-orders in those areas that clearly weren't going to make it in time.
Not that hurling abuse at random customer service reps on the phone is okay, mind you- but Amazon as a company deserves no sympathy for this fuckup.
Not that hurling abuse at random customer service reps on the phone is okay, mind you- but Amazon as a company deserves no sympathy for this fuckup.
My walmart order from march 1st actually has movement. Changed from "undefined" to "processing". Talked to a CS rep again who told me demand was much higher than they expected and are still processing orders. So I guess unlike amazon, they actually have the stock, they are just too slow at shipping. Apparently its going to ship 3/7. We'll see. I still can't get anyone to give me any compensation.
Walter White
Member
Man. That is so fucked up. I wish there was a way we could hold their feet to the fire on this.
Rain City Gamer
Member
For me they also fucked up my PS4 Pro Preorder and missed launch day, shipping it 5 days late. So it's probably why they were more giving this time around. Also when they told me "It will be there tonight by 8pm" I told them flat out that if it wasn't here tonight I get a 20% credit/refund and they accepted it. (This was after they offered the free 1 month prime bullshit). So when it didn't show up tonight (as I figured it wouldn't) I chatted again and had them pull the transcript of the earlier chat. done and done.
What I don't understand about this is that they moved on processing the orders and even charged people's credit cards and they obviously weren't really ready to ship anything. This should have been solved days ago. It just comes across as shady. The moment they realized there was going to be a problem actually shipping and meeting their deadlines, they should have sent out emails about what was going on with the appropriate compensation.
Spine_Ripper
Member
So I decided to chat again, but this time opened with a long ass paragraph explaining all the work arounds and how unfair this all is. Lady was pretty nice.
Not even a minute later, I got an email saying I got $20 credit. I was expecting nothing lol, even if she did say she would. I'm gonna assume that, as far as SHE knows, what she told me is true. My orders still say Arriving today at 8 and shipping now. Gonna just wait til tomorrow morning and see what happens from there. What a day.
Not even a minute later, I got an email saying I got $20 credit. I was expecting nothing lol, even if she did say she would. I'm gonna assume that, as far as SHE knows, what she told me is true. My orders still say Arriving today at 8 and shipping now. Gonna just wait til tomorrow morning and see what happens from there. What a day.
When did they ship it, how close were you to them?
BlazeBreak
Member
Just got shipping confirmation on mine. Arriving tomorrow. Looks like Amazon courier.
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