A stretcher!?
What the heck happened when he returned?
Considering who it was that dragged him off the plane I doubt it was for his benefit.
A stretcher!?
What the heck happened when he returned?
No they'll get bailed out they're too big to fail.
All airlines overbook, getting bumped off your flight is extremely rare and when it does happen you can almost always get someone to bite and take another flight with a voucher. That is why airlines do it.i've flown nothing but Southwest for the past 15 years, and can't remember EVER getting the announcement that the flight was oversold.
does Southwest not do the overbooking thing? because if not, then that's yet another reason why i don't fly other airlines.
Well if its a private business and they ask me to leave for now, so they wouldn't have to shut down the restaurant for being in violation of the fire code for example, and they offered to pay for a movie while I wait and gave me a voucher for 3 free meals. That they were sorry but a mistake had been made and there was no other choice.
I would leave.
If I refused and they called security to remove me..that would be on me.
i probably wouldn't support their business anymore and I would tell everyone I know how horrible the experience was.. hell if they chose me in such away as to seem bigoted or racially motivated I might even try to press charges or sue, but I wouldn't refuse to leave.
True but it's like the dude awhile back who called the cops on the brother changing his tire. We wasn't calling in a murder but you never know what these cops are gonna do.Cops didn't pop out of nowhere.
United ordered the guy out of the plane.
Amazing that so may people in a workplace could combine their brains and have this be the outcome.
Oh, I'm from the UK. I'm not sure how prevalent over-booking is here, but once was enough for me to complain. I was very well compensated, above what was initially offered. Shitty customer service results in a valid complaint, which means you can push pretty hard.
This guy has a very valid complaint for the awful customer service and the way he was treated, but they have every right to do it, just they now need to deal with the backlash.
I get the feeling that if GAF was around in the 60s, the eventual Rosa Parks thread would not look pretty.
Amazing that so may people in a workplace could combine their brains and have this be the outcome.
I get the feeling that if GAF was around in the 60s, the eventual Rosa Parks thread would not look pretty.
From my point of view, it's the doctors who are evil
The reason I'm mad isn't the "re-accommodation", its that they dragged somebody out of their seat and down the aisle, smashing the guy's face in the process. When it should have all been resolved before anyone had boarded (even if a couple customers couldn't board).
Oh, I'm from the UK. I'm not sure how prevalent over-booking is here, but once was enough for me to complain. I was very well compensated, above what was initially offered. Shitty customer service results in a valid complaint, which means you can push pretty hard.
This guy has a very valid complaint for the awful customer service and the way he was treated, but they have every right to do it, just they now need to deal with the backlash.
There are also tools like AirHelp that can help you get compensation really easily. Essentially you input a flight you've been on in the past 3 years, and they can tell you if you're owed money and do the whole process on the back end themselves. Really neat service.
Flights are overbooked all the time. If youre going to be bumped, dont volunteer to take the airlines compensationwhether they offer cash or a voucher. Instead, be one of those passengers involuntarily denied boarding and receive much more in compensation.
The infographic below from AirHelp explains why overbooking happens and how to minimize your chances of getting bumped from a flight. It also explains the monetary benefits of being bumped, though. If you volunteer to be denied boarding, the airline might offer you $200-$400 back, but if youre involuntarily denied, federal regulations require you to be compensated up to $1,300, depending on how much of a delay was involved. You should get 2 to 4 times the ticket price plus a full refund of your original ticket.
LmaoWelcome to United!
They could of handled this much better, could even got some good PR by showering the dude with mad benefits, but they decided it was best to call in the police to do what they do best and rough up people.
I get the feeling that if GAF was around in the 60s, the eventual Rosa Parks thread would not look pretty.
Everyone is talking about "overbooking" as if that's the main issue here... AFAIK overbooking situations are identified and fixed BEFORE people get on a flight during check-in.
It's not like the plane shrinks after check-in is done, is it? This looks to me unrelated to overbooking.
I really hope he sues the ass off them.
They could of handled this much better, could even got some good PR by showering the dude with mad benefits, but they decided it was best to call in the police to do what they do best and rough up people.
I don't get it. When I buy a plane ticket I reserve a seat on the plane. You can't sell the same seat twice.
So United, and possibly other US airlines as well reading this thread, actually sell the seat multiple times and hope that passengers just don't show up. But when they do show they forcibly cancel the reservation. That's messed up.
Welcome to United!
Everyone is talking about "overbooking" as if that's the main issue here... AFAIK overbooking situations are identified and fixed BEFORE people get on a flight during check-in.
It's not like the plane shrinks after check-in is done, is it? This looks to me unrelated to overbooking.
I don't mind overbooking, it's a normal practice, but I can't understand why they wouldn't keep bumping up the reward money.
Dear United (and other airlines),
I had this idea about maximizing your revenue and profits even further.
1. Instead of overbooking your flights by only a small percentage, doubly overbook your flights.
2. Have your passengers check-in at a walled off gate.
3. Have multiple cameras at this gate and sell streaming tickets
4. When checking in, give each passenger a random weapon
5. The last x passengers alive, will get to fly to there destination. (where x is the amount of seats on your flight.
Now you have almost double (!!) your revenue from tickets, and set up an additional cash flow for streaming these "Battle Royale" events. You could even opt to add extra charges, for instance boy removal. Or expand your business by offering burial space next to airfield!
Sincerely,
NewDust
It was for operational reasons, so it makes sense, they just should have found the "volunteers" before anyone had boarded.Didn't some United employee come and basically ask for seat? Employee was granted the seat by finding "volunteer" from full flight to leave.
that is quite the modest proposal you have thereDear United (and other airlines),
I had this idea about maximizing your revenue and profits even further.
1. Instead of overbooking your flights by only a small percentage, doubly overbook your flights.
2. Have your passengers check-in at a walled off gate.
3. Have multiple cameras at this gate and sell streaming tickets
4. When checking in, give each passenger a random weapon
5. The last x passengers alive, will get to fly to there destination. (where x is the amount of seats on your flight.
Now you have almost double (!!) your revenue from tickets, and set up an additional cash flow for streaming these "Battle Royale" events. You could even opt to add extra charges, for instance boy removal. Or expand your business by offering burial space next to airfield!
Sincerely,
NewDust
So you believe, if someone makes a different choice to you they deserve physical violence? He didn't want to leave. It's up to them to deal with that. He did not deserve physical violence. If a person chooses to stay they don't deserve physical violence.
Take a look at the photos of the event and get it in your head what you're defending. He did nothing to deserve that
Well yeah if neogaf was around in the 60's chances are there would be a lot more racists on it."Why didn't the negress just move to the other side of the bus? The seats are the same, and it's in the rules besides. She would have gotten to her destination just the same. What an attention whore, being a woman doesn't make you a special little snowflake. As soon as the authorities arrived I bet she knew she fucked up."
Rosa Parks got arrested on purpose.
"Why didn't the negress just move to the other side of the bus? The seats are the same, and it's in the rules besides. She would have gotten to her destination just the same. What an attention whore, being a woman doesn't make you a special little snowflake. As soon as the authorities arrived I bet she knew she fucked up."
Rosa Parks got arrested on purpose.