Ok, a bit off topic, but since im a junior i cannot create a thread and , well, anyway, i wanna report a problem with my Vita PSP Games.
On the PS Store of my PS Vita, we got the ability to download PSP games. I surprisingly realize that Gran Turismo PSP is available to download!!! So yeah, i run to the store, buy a 20$ psn card. Find gran turismo, purchase it and start downloading it....
But wait...i got a nice message that this game cannot be downloaded from my ps vita. Hmm what??? Wait. PSP games show up available to purchase on the vita store, and i cannot download em from my vita???
Tell me what i need to do, cause i got a PS Vita and a PS4, and i got no way it seem to download it????
Seriously i am very pissed atm. So decide to take it to a live chat support. Here are their answer:
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Juan M.: Hi, my name is Juan M.. How may I help you?
Me : hi
Me : i just purchase a game on my ps vita, a psp game gran turismo
Me : but, i cannot download it, is there a reason?
Juan M.: I see, H. I'd be happy to look into this for you today.
Me: Online ID: xxxxxx
Order Number: xxxxxxxxxxx
if you need more info
Juan M.: Thank you
Juan M.: Do you receive any error code?
Me: i go to the download list, and its simply write: Cannot download from a ps vita
Me: Cannot download using a PS Vita system exactly
Juan M.: Have you tried downloading the game to a PS3 and then transfer it to the PSP?
Me: Well , i have a PS Vita and a PS4, no ps3 anymore. And i dont have a psp.
Juan M.: I understand
Juan M.: In this case unfortunately the game is only accessible from a PSP. I'm sorry for the inconvenience.
Me: Well, why is it available to purchase for the vita? its listed on the vita ps store. And what can you do about this?
Juan M.: Let me check this for you.
Me: ok
Juan M.: We can submit a refund request if you want H.
Me: Well, if i cannot download it, yeah i appreaciate that please.
Me: But its kind of confusing thinking you can download a psp game into your vita. I already did it in the past for one game i think, and now it doesnt work
Juan M.: I understand, I'm sorry for the inconvenience H.
Juan M.: Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the *exact* account you need assistance with?
- First and Last Name on account
- Sign-In ID (email address)
- Online ID
Me: xxxxx@xxxxxx
Me: xxxxx is my online id
Juan M.: Thank you
Me: Its very strange, i download lego harry potter year 1-4 and god of war chains of olympus for psp into my vita in the past, im still able to redownload em. But Gran Turismo, i cannot
Juan M.: I understand, I'm sorry for the inconvenience H, some games are compatible in both platforms and some other aren't.
Juan M.: I do want to advise you that According to the PlayStation Network User Agreement all sales made on the PlayStation Network are final.
However, I will submit your request for review so that our Network Team can look at your specific situation. Please note, I cannot guarantee a refund will be processed.
If your refund request is granted, all funds will be returned to your PSN wallet. You will be notified via email once a decision has been made.
Juan M.: Please allow 5-7 business days for your refund to be processed. You will be notified via email once it is complete.
Me: Is there a way to know next time i wanna get a psp game for vita? There was no indication telling me that when i purchase it ( dont know if i miss it or anything, but i didnt see anything )
Juan M.: This is your case number if you want to request an update on the status of your refund. 000000000
Me: ok
Juan M.: You can check the game on
https://store.sonyentertainmentnetwork.com and there you'll be able to see the platforms compatible with the game.
Me: ok
Juan M.: Is there anything else I can assist you with today?
Me: No thats about it. But maybe hoping the confusion about this can be remove. Its just kinda strange a game downloadable and purchasable from the vita store cannot be played on it.
Juan M.: I understand I'm sorry for the inconvenience.
Juan M.: Thank you for contacting PlayStation Chat Support, have a nice day.
Me: yeah thanks you too.
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So its pretty simple. Why list games on the vita store if you cannot downloadd and play em??Seriously, they better refund me. I am currently honestly thinking about selling all my sony stuff. Seriously Sony. WTF???