I don't know. This argument is blowing very close to the 'teh Internet is a human right'. Businesses owe people nothing. They are service providers. ISP's function on fulfilling a want, NOT A NEED. People can function in society without being online. They really can.
I want to participate in the modern economy. I do participate in the modern economy. I enjoy the Internet. I like having a Fast Speed, which I appreciate I am lucky to have. I pay for this service, and if my provider makes faults or I am unhappy with the service, I complain or withdraw.
But make no mistake - equating it to heating, water and gas, semantically what people equate Utilities to be (regardless of how the reality is), is a dangerous game. My family would cope just fine at home with no Internet. I'm 31. Society was just fine before it, and it will be fine with whatever comes after.