Communication was one of the biggest issues, but there are others I'm just not seeing being addressed.
- Why is Sekai Project the only company (overly) relying on Kickstarter for projects, when others can do games (and offer physical copies) without having to rely on it?
I'm guessing most other companies you have in mind have been around for longer and have a more proper position to negotiate deals between developers and publishing partners. I don't think anyone at SP has a grand plan of relying on Kickstarter for any longer than necessary,, and we have many games now that we are launching on our own with our own funding and production which would not have been possible earlier. Games aren't just a matter of shaking a hand and uploading to the Steam frontend, it takes a lot of manpower and money.
- How can you open Kickstarters offering physical products and console/handheld ports when you barely have fulfilled any of the promised ones from past Kickstarter projects?
As long as I been hired, we been releasing games and working on producing physical merch like crazy. Most of our titles have designated teams that work hard on ensuring that the games are properly translated, published and that the budget is properly managed. Many other companies reissue old stock and merch from Japan which doesn't increase their costs, but we haven't had the luxury with a project so far. Console / Handheld has always been worked on, and as I mentioned earlier I was hired to specifically focus on that due to having worked with that for other companies, so SP is a good position to offer this now.
- How did Sekai Project get away with promising stretch goals when they had no idea whatsoever what it'd entail? I get promising games as PSM right at the beginning, since that would be supposedly easy, but then there came other KS offering Vita stretch goals and it was obvious (after the projects ended) they had no clue what to do. How do you something like that, promise something you don't know the first thing about actually accomplishing it?
While this might be true for the time when they did those Kickstarters (I haven't been around that long), I think I've explained already several times that lately SP has hired people with experience in different fields to get this properly situated and managed. It's a young company and people are very driven and motivated to do their best, and when I came aboard it wasn't like no work had been done in these areas, there was days and months of efforts already put into this, but as the company slowly grew they could finally get more people with specific experiences involved.