They seriously need a good publisher to prevent stuff like this from happening. The only thing I can say in their defense here is that I'm not sure if this Senior Moderator is from the staff. He refers to Gaijin as "they", so... doubt that.
.ru forum is not so much better, unfortunately, but at least we have real developers and hist-consultants there, not just a bunch of mods.
EDIT: Read the whole thread. Wow. Just wow. I don't even know where to start. I know that some of the developers are frustrated with Steam and its' policies, but at least be nice to your customers. It seems like there's no real marketing department in Gaijin, most of the replies sound like some angry programmer was distracted from the task at hand to answer.