I'll receive a box from them in 3-5 days. That will be the box I ship my Xbox back to them inside and it's already paid for on the return ship to Microsoft. I imagine it'll be 3-5 days there, maybe less, then it ships back to me. All told, maybe It's gone for two weeks? I can live with that for the low cost.
I spent maybe 20 minutes on the phone. When the guy said $80, I said "So you guys engineer these things to fail after the warranty runs out then? Is there someone else I can talk to?" Then it went to the manager guy and while he initially was trying to stonewall me, I mentioned Xbox Live and things changed. I mean, they screw with me enough, there's always that chance I won't stick with Live in a year, right? I even said I'd go so far as to sell the Xbox games, which I would have, because frankly, $80 for a repair is ludicrous when they know damn well that these things have problems.
I'm still not completely satisfied, but as long as I end up with a working unit, I'm ok with that cost. It's still cheaper than buying another DVD drive for it and the hassle was all on the phone, not in opening up the system and fucking around with it immediately putting it out of any kind of warranty and probably voiding any chance of them fixing it at all. I'm no tech dummy. I've built multiple PCs. I'm sure I could've fixed it with a drive I bought myself but I really didn't want to take that chance. No eBay hassles. Just receive box, fill box with Xbox, ship and wait.