https://www.youtube.com/watch?feature=player_embedded&v=WTYet-qf1jo
This summarizes a lot of what is wrong, and no it is not bad press, it is bad design. Sorry if old.
So.
In my week with Windows 8, I've gotten very used to how to get around metro and the desktop and all the quirks. GAF and other forums (as well as YouTube) have been instrumental in getting me up to speed with how and where things I'm used to accessing quickly and easily (Control Panel, Safe Mode, Administrative Tools, etc.) are and I neither like nor dislike the changes. It's purely a lateral move IMO. I'm a PC user that has been working with Microsoft OSes since the early 90s.
That said,
I have to agree completely with the video. A bit hyperbolic early on, but honestly? That was the EXACT same experience I had that many remember me sharing a month or so ago when I went to pick up my WiiU pre-order at Best Buy. The computer was just sitting there at a kiosk so I went to see what the fuss was about. Without any prior knowledge of the charms bar or hot corners (I had none), it's a fucking horrible experience. I spent 2x as much time as the guy who made that video did just standing in the store...but I left feeling aggravated, frustrated and baffled as to how they would have jettisoned so many things Windows users had gotten used to just to accommodate touch.
I'm perfectly fine with Windows 8 at this point, as I know how to get around efficiently enough. I'm not happy with all the changes at all, as some things take more steps or more waiting (if just using a mouse) than they did in Windows 7. Also, it's weird culturally within Windows to go from basically never needing to use the Windows key to damn near everything running through it. Drastic, unexpected changes.
My mom is also fine with Windows 8 now...then again, I installed every app for her and walked her through everything she'd need to do. There are still some quirks that she's learning, but I was able to keep confusion to the barest of minimums.
I really think Windows 8 does a disservice to itself by Microsoft not anticipating the culture shock that comes with Windows 8 and supplying a few training videos that play before you even get to the desktop explaining all the basics (in say, 5 minutes), and leaving a link in metro and on the desktop for if the owner wants to play it again. If I didn't have GAF and the internet to help me figure out how to do certain things, I would have wasted a lot more time than I should have. Sad thing is, we're talking about things that were contextually obvious on Windows 95 --> 7. If you're going to hide shit all over the place and move things to places they've never been or otherwise don't make sense (like fucking SHUTDOWN being hidden under the SETTINGS menu), provide a nice video that explains the change. It's important to not simply leave people to figure it out initially.
Sometimes you never get a second chance to make a first impression. The first impression wasn't bad enough to keep me from installing Windows 8, but it was damn close...and imagine how a computer novice that had my experience at Best Buy (of which I'd think there were many) will or have reacted. Probably like the guy who made the video.