Well, the servers were only shut off about a half hour ago - they probably are still trying to assess the damage before making an official statement.
Terrible response time, I agree.
Steam security issue revealed personal info to other users on XMas Day (fixed)
- Thread starter Quirah
- Start date
Well, the servers were only shut off about a half hour ago - they probably are still trying to assess the damage before making an official statement.
Terrible response time, I agree.
Wowfunhappy
Member
They claim they have a plan but I don't believe it. Valve doesn't have the legal ability to remove DRM from all the third party games on their service.
Probably because Valve continues to be completely silent about all of this and DB is one of the only things to go on.
You can't login right now regardless as that part of Steam is down.
ebullientprism
Member
The complete lack of updates and communication is fucking infuriating.
But their precious flat management structure and automation..
All these obvious issues people have been bringing up for years, from communication to support, coming home to roost. I've been a fan and pretty loyal for ages but after this, fuck that slow ass company. Gonna take significant action (and time) to make things right again.
What's even worse is that they don't even seem to have a "KILL IT ALL SHUT IT DOWN" button for situations like these. Downtime on Christmas is much less bad in terms of PR than potential mass-information leaks on Christmas.
mugurumakensei
Member
Doesn't store the 3 digit code. When a card gets authenticated, Valve gets a token. If you choose to store the card, Valve stores the last four digits of the card, the card type, and the token. Next time around the credit card processor is handed the token, checks to see if the token is valid, and charges the card.
matrixman92
Member
oh ok. Well that solves that
Yea it's a pretty F'd up situation.
I was thinking about this, and I think the problem stems from a lack of accountability in Valve's 'no management' structure. When shit goes wrong no one is going to want to take blame.
Because their guesses are probably close to the truth?
Because we all saw the results of whatever happened and it being a caching issue explains that?
Because they look into how Steam operates literally every day and know it super well?
I don't understand why people keep trying to discredit posts from them because they aren't valve. Spend literally 5 minutes looking up who they are instead of aren't.
Haunted
Member
Don't login right now, even if you could.
Those are 4 games tho with steam sale.
Yea I feel the exact same way. This was beyond fucked up, and their continued silence on the issue is worrisome. Steam needs to get its shit together in regards to customer service. They have some of the shittiest customer service around, and have gotten away with it for the most part.
Edit: Had no idea about this issue until I logged on gaf. Had I not checked gaf I would have never known about this until they decided to come out publicly.
Stumpokapow
listen to the mad man
I was logged in. Had just done a purchase maybe 15-20 minutes before. Was setting up my Steam Controller, hahaha.
Dick Justice
Banned
It's fucking ridiculous that we have to find out about our details potentially being compromised from Gaf or wherever instead of from the piece of shit company in question.
Poodlestrike
Banned
Oh FFS.
I don't have any, you know, money, so my risk here is pretty small, but Jesus Christ this is some weak shit.
And it seems to be on their end too?
Definitely taking my info off Steam ASAP.
I don't have any, you know, money, so my risk here is pretty small, but Jesus Christ this is some weak shit.
And it seems to be on their end too?
Definitely taking my info off Steam ASAP.
If you haven't visited any pages that contain your personal info, you are OK. Basically, people can only see your info if YOU saw your info.
Holy Order Sol
Member
Is logging off equally risky right now?
Mavromatis
Member
They have a pretty good idea on how Steam operates. And also we all know that Valve will not respond early.
Succinct Verbosity
Member
Hi guys, I am on paypal, but I can't remove steam from my payments? Does anyone have an idiots guide?
texhnolyze
Banned
Christmat gift for all, people's account information. -_-
Is my account safe if I haven't logged in and checked the store since like 16 hours ago?
Is my account safe if I haven't logged in and checked the store since like 16 hours ago?
The people saying no action should be possible are in no position to say such a thing and some of the people saying certain actions are possible aren't stupid/assholes.
Green Biker Dude
Banned
i just want to play my fucking videogames. fucking valve, how can this shitstain of incompetence still be the leading dd service on pc gaming
GHG
Member
Christmas Day breh.
Should I be panicking right now and trying to edit my account info via the mobile site should I just wait till the dust settles?
It's difficult to understand what's really going on here.
Snore Crime
Neo Member
I'm pretty sure I just use my CC as opposed to paypal, what's my course of action?
e: do nothing, right?
e: do nothing, right?
JumpJeff84
Member
So according to the Steam DB blog this wasn't a hack or DDOS? Weird coincidence that if it IS an internal error it's happening on the one day that hacks and DDOS attacks happen historically
Wowfunhappy
Member
Even a quick tweet to the effect of "We're aware of the problem, are investigating, and have shut down the service in the interem" would be better than nothing.
maniac-kun
Member
So booted my PC without internet connection and closed steam before I connected to the net. Is the issue ongoing?
Ricerocket
Member
The silence is probably due to them figuring out how to put it nicely they got fucked.
blackdevil
Member
i think we are safe now. they shut down the important stuff. If you didnt get charged anything by now you are probably safe.
Nihilistic Monk
Member
You're only 2 hours late for the party. Thank god for Twitter and places like GAF spreading the news.
At the end of the day, Valve is a company, and they've just made a huuuuuuuge fuck up. They aren't going to be distributing any statement until a legal team checks and double checks it. Probably not until after it's fixed as well.
Not saying I agree with this, just saying this is how it is. As always with these issues and more recently hacks, we will get a 'it's fixed' message with probably 0% technical information on what actually went on. I work in IT, and when we fuck up we have to issue our customers a detailed RFO report (Reason for outage). I'd like these companies to have to provide the same for consumers.
Currently, we know nothing for sure. Every statement is from someone issuing statements on Valves behalf with no right to and no insight into what's actually going on. The billing/payment stuff appears to be true from our own members talking about it and people from journo establishments such as IGN stating they have had purchases on their account. We'll see what happens as this unfolds.
blankempathy
Member
They are clearly aware since they shut it down.
Delusibeta
Banned
It happened two hours ago. The sheer fact that the Steam Store is down is a record for a network this size.
Wait.
It's always possible that a hack or DDOS caused it but it's highly unlikely that it was intended to cause it.
Cheeseman Battitude
Member
Maybe they're figuring out what went wrong, what they did/need to do to fix it and what we need to do, then they will inform us. Big businesses have processes to follow.
I don't think you can sugar coat this.
BTW this is their second severe security fuck up this year
http://www.neogaf.com/forum/showthread.php?t=1084810
http://www.neogaf.com/forum/showthread.php?t=1084810
Head.spawn
Junior Member
What a shit show.
I'm off for Christmas dinner. I hope things clear up by the time I get back.
I'm off for Christmas dinner. I hope things clear up by the time I get back.
Kwansu Dudes
Member
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