Yeah, phoning is not a good idea, they have you on hold forever or no one ever answers. It's especially bad in Miami, FL where I live because more than half the time the employees are Hispanic ladies in their forties that don't know anything about electronics whatsoever... So I just went to my nearest Walmart and asked the employees there and they thankfully had a few young people and they went to the back and told me that I could come back at 12:00am to pick one up.
Btw, I specifically quoted you because I noticed you have a Cuban flag as your avatar, do you live in Miami as well (I'm Cuban in heritage and Miami is full of us, lol)?