Wanted to bring up a really positive customer experience I had recently with Hobonichi.
I ordered my Techo A6 English version back when they went on sale in September, and received it soon after. I didn't bother opening it until New Years Day, since I wanted to switch over as soon as the year was up. Pulled the new Techo out of the plastic wrapping on the 1st, and discovered a small printing error that resulted in the January 1st to 8th pages not bound correctly, falling out of the book when I opened it.
While looking at the Hobonichi site, I discovered that they normally only offered exchanges on defective units within 14 days. Emailed them and explained my situation, and as soon as they were back in the office on the 6th, I received an email notifying me that they would be shipping a new Techo out to me immediately, and to dispose of the one I had.
Really quick service, super helpful, and they absolutely gained a customer for as long as the Techo suits my needs.
I would certainly recommend anyone ordering a Techo to open it when it arrives and make sure it's not defective, but I would bet dollars to donuts that my case was very very rare, considering the care they normally take with the rest of their products.