So my Kindle Paperwhite has always had an annoying bug where after turning it on, it would give a message something like "collecting information, will restart when finished." It would then work fine for a minute or two, and then it would restart. And it would be fine until the next time I turned it off, and then it would do it again when I would turn it on again. (and by off and on I'm just talking pressing the power button once to go into sleep or whatever.)
REading around online it wasn't very common but a few other people have had the issue. The only solution seemed to be doing a forced restart by holding the power button down for 20 seconds and then letting it reboot. In my case, that would work for about a week or two, and then it would start doing it again.
Today it did it and I did a force restart and I guess that just killed my kindle. Now it won't go past the start screen, just shows the guy reading under the tree and the circle icon turning underneath him. Charging it did not fix the problem.
So I contacted Kindle support and in my very first message said, "My kindle is not responsive. I have tried holding the power button down for 20 seconds and charging it and neither fixed the problem." The support lady said, "Sorry to hear that, I'll send you a new kindle." Obviously I am well within warranty so that was expected, but I did appreciate they didn't make me go through a bunch of bullshit troubleshooting steps which I had already done.
Anyway, hope to have better luck with the next one. I love the device and am not looking forward to having to use the keyboard for a few days while waiting for it.