Here is the rundown. If anybody can help I would be really appreciative. I'm getting anxiety about this and it is making me feel terrible.
It all starts at 1am my time when I was able to place a preorder for a 64 gb silver iPhone 6sPlus and a 64gb rose gold 6s. Sounds good right? I was excited to let my wife know that I upgraded her to the 64gb as an early birthday present.
At around noon I received an e-sign form for a 64gb silver 6S. Problem is that is 1 phone and not either of the phones I ordered. I did not sign the e-sign. I then decided to go to the T-Mobile corporate store in my area to get this resolved.
After waiting an hour at the store the rep gets off the phone with support and says he can't do anything since there is an outstanding e-sign form. He says I have to call customer service.
After getting home I wait an hour in queue for customer service and things look great. Had the old order cancelled and the new order confirmed to me multiple times and I'm relived things are going so smooth.... E-sign documents come in with a 64gb silver iPhone 6 plus (yay) and a 64gb rose gold iPhone 6 plus (damn, so close. But I ordered the regular 6s for this one)
I then waited in the customer service queue for another 49 minutes to try again. This time the rep says she will stay on the line until things are worked out. We get through the process and get the 2nd order cancelled. This call ended up taking 1 hour and 20 minute only to find out that she could only place the order for the 64gb silver iPhone 6 plus but for some reason the other line won't take any more orders. She escalated to her supervisor and her supervisor escalated to tech support. Nobody knows what is going on.
My main line is now pseudo blocked from customer care for calling too much (automated machine just says nobody available and hangs up) so I have to use my wife's line.
Now to top this whole day off I get to tell my wife that I have had to be away from her and my newborn daughter all day and that I will be getting an upgraded phone and she won't. Had to tell her that early birthday present can't happen.
I'm at my wits end with this guys. I need some help. All I want to do is preorder 2 phones.