Ah fuck that sucks
I'll make sure to avoid them, need to buy an office chair at some point in the future, still using a half fallen apart one I nicked from Deakin Uni that they were throwing out lol
Good office chairs are great, even when they're all beaten up! I haven't found any good ones that weren't either too expensive or unavailable to the public, and that's not without some thorough searching. Perhaps I've not been looking in the right places.
wow that is some poor service :/ Even ignoring the initial problem of the metal bar, the customer complaints people should probably be reading the complaints of the customers they are supposed to be serving. I'd say you should definitely lodge that complaint. I think my brother has one of their chairs as well, so I'll warn him about it. Thanks for the heads up!
I'm confident I'll need to lodge the complaint. They've got until Sunday, including the US addresses I contacted, to do something before I lodge it at the start of next week. Just need to look into them a little so I lodge it correctly and avoid paying Fair Trading to verify the correct details.
Hopefully your brother doesn't have the same problem, or any others. Pretty damn good chair outside of that.