THE Commonwealth Bank has been forced to rethink its social media policy after it was revealed employees could be fired if their friends criticise the bank on social networking sites like Facebook.
In an open letter to the bank, the Finance Sector Union (FSU) today called the policy "unreasonable" and demanded it be withdrawn because it breached the Fair Work Act.
"A conversation about the colour of the tea cups at the workplace, who is winning the footy tipping competition, or what day of the week CBA employees are permitted to wear casual clothes are examples of conversations that would constitute a breach of the policy as it is currently worded," the FSU letter said.
Union spokesman Rod Masson said the policy infringed on employees freedom of association and right to participate in collective bargaining under the Fair Work Act.
"When you start prescribing away peoples rights to comment on their daily life what youre saying is: 'We dont want you to talk about the fact things could be much better at your work,'" Mr Masson said.
The existing CBA policy says employees cannot "comment on, post or store any information about bank-related matters" or speak negatively about the company.
It also requires staff to report any negative comments on social networks made by other people - including non-employees - to their manager and to help remove or delete material deemed inappropriate.
An employee could potentially be fired if one of their friends posted something negative about the Bank on their Facebook wall.
The CBA initially defended the policy as appropriate but has now backed down, saying it is open to change pending discussions with the FSU next week.
"The bank will amend the policy, where it is considered reasonable to do so to ensure that all of its staff continue to be treated fairly," the bank said in a statement.
"Many customer issues and complaints raised through social media channels have been resolved through staff tip-offs and we encourage our staff to continue to alert us to this feedback so we can provide customer support and outcomes."
The Commonwealth Bank has joined other big firms in recently launching official pages on Facebook and Twitter, while blocking access to these sites in their offices.
CBA workers contacted by news.com.au said they were not aware of the two-page, which was released internally in December.
One employee who spoke on the condition of anonymity said they were not concerned about it: "A rule is only applicable if its being enforced. It's very discretionary it doesn't say 'you're going to get fired', it just says 'disciplinary action may be taken'.
"It will just depend on the extent [of the breach], and because it's subjective I have a feeling the policy is going to be used more as an excuse than the real reason [for firing someone]."
The employee said the policy was "nothing new", and applied the staff code of professional conduct to social media networks.
"It's common sense - you shouldn't slander your company because it's a business after all."