It's so frustrating dealing with those scumbags. Much appreciated.
I can't help either, but I can sympathise. The jerks at Optus screwed up a mobile phone contract of mine and locked me in for 24 months instead of 12, that took about 2 weeks to fix. It was years ago, but fuck them forever because of it. I grew a hatred for the voice on their IVR, goddamn it.
I had to deal with Telstra yesterday to change our landline plan and apply my Gran's pensioner discount to it. Then get transferred to Foxtel to change the plan on that. All up that took about an hour.
The Telstra bitch started yelling at me telling me "I don't understand" when she couldn't get it through her thick skull to backdate a pensioner discount, or just tell me that it had already occurred. Her supervisor confirmed it complete and gave a $10 credit for having my time wasted by that retard of a woman.
Then Foxtel just had to change my plan, we pay through Telstra, have informed them of the account name transfer through a bereavement support form and they
still have my Aunt's details on record even though she's been gone for 9 months. The morons don't talk to eachother. I was told by this smug-as-fuck guy I had to take my 87 year old Gran into a Telstra store with her ID to have this fixed... GET FUCKED I'M MAKING HER DO THAT. I said "okay" as if I was going to do it, then this cunt says "DID YOU HEAR WHAT I SAID?" in a piece of shit tone. I told him what I thought of him after he pulled that attitude. After I didn't hear what he said on one occasion after that, he thought that was his cue to. Speak. To. Me. Like. This. Condescending prick. I wanted to ram my fist through the phone and knock out his eye teeth.
The gall of these people. If they were my services, I would have cancelled them then and there, making sure their supervisor knew why.