Hello,
Actually my concern had not been addressed. The service I received at Teterboro Jeep was unacceptable. I picked up my jeep from the CV boot repair yesterday at 5p.m. They told me the repair was complete and I had to rush to school, therefore I did not have time to check under the car myself. As I was driving to class, I began to hear a slight rattle coming from the front (mind you the front axles were replaced due to the failure). I pay it no mind. After class, I drive home and the rattle starts to become louder and louder. By this time, it was too late to call service as they were closed. I pull the car into my drive way and look underneath, and to my dismay this is what I find.
The grease which burst from the original boot was still there all over the place! How is this an acceptable condition to return a 10 day old vehicle. They had not cleaned off any of the original grease. I did not feel comfortable as the grease is a SAFETY CONCERN should any get into the brakes. I cleaned off the surface grease as much as I could, and got to this stage.
I could not clean off any of the interior pieces, as I did not feel comfortable touching those, so I only cleaned off the surface, but the grease inside was still easily seen. I then went out for dinner, and the clunking/thumping sound became very loud, therefore I cancelled my plans and drove it straight to the dealership and placed the car into the keydrop. I printed out all of these pictures and included them for the dealership to see, and asked them to thoroughly clean the grease off and address the clunking sound. I received a call from Kristie this morning stating they will look into it and clean off the grease. I received a call at 1:10 PM stating that the vehicle was fixed and the grease was cleaned off. I asked what was the problem, and she told me that the brake backing pad was placed on incorrectly during the CV boot repair and they had fixed it. So not only was there grease in the car, but the brakes were compromised? That is two SAFETY CONCERNS. I told her that I would pick it up after work. She also told me that the grease was a result of grease from the back flying after the repair, however that is a lie. I have pictures of the same angles of before the CV boot replacement, and the grease is in all of the same places.
I arrived at the dealership at 4:30 PM. Kristie gave me the keys and told me that everything was complete. The first thing that I did was get on the ground and underneath the car to see if the grease had been cleaned off. The surface was clean (because I cleaned it myself the night before), but the parts I could not reach in the back still had grease all over them. I went back inside with a hand full of grease to show Kristie that it was not cleaned at all. I then had to wait another hour and watch as they cleaned off the grease. After checking again, I saw that there was still some grease to be found (not much unlike globs before). Kristie told me that there was no way to clean it now because they would have to take the wheels off. This should have been done the first time when the CV boots were replaced when everything was taken apart, if not this morning when they took it apart in order to diagnose the clunking sound. She told me that the only way to get a rental car was through enterprise and that I had to provide a credit card. Frustrated, I left as I needed the car for a trip this weekend, and I purchased a $43,000 to drive it, not to drive a rental car (which they gave me a $16,000 2011 Jeep liberty to drive for for the 6 days the CV boot repair took).
I will be calling the service manager on Monday as this whole repair was unacceptable. Not only was it a SAFETY CONCERN, but my 10 day old brand new car was in service for 7 days.
