So the PS3 BF3 server I rent has stopped working. All of the server admin lists, VIP lists, and banned lists display as being empty despite having people on them. The custom map rotations have all disappeared so that we can only see the DICE ones, and if we try to add a new one it tells us we're already at the maximum. All of the server description fields are blank, and if you save anything in them they just go blank again. This began 5 days ago and our case number with EA was created but hasn't been updated since.
What should my next course of action be? EA don't seem to want to do anything about it, and why should they when we've paid them in advance for this server rental? Should I contact Sony and ask for a refund on the PSN purchase? Or is there some other way to get EA's fucking attention?