I've had the same run in with EA. Notice Hemank saying below that once a mistake is made it''s never made again. Well, a few hours after this chat a friend contacted me via party chat and said 'don't bother with the chat system, phone them as I've just had a chat with one of the EA reps and received a code for the ps4. I did the same and recieved nothing. So, another mistake made hey Hemank?
What pisses me off more is the fact that the outcome is dependent on who you get on the other end of the phone as to how successful you are at getting a ps4 code, and not because of company policy. I was on the phone again for another 40 minutes today, and while the guy on the phone went off to speak to his supervisor at least 3 times at 5 minutes at a time, when I asked to speak to him he was suddenly not available. I was also cut off mid sentence talking to the rep from EA after 40 minutes. Convenient?! I wasn't hollering; I was calm and collected and polite as I could be regarding the situation. Disapointed. What makes it worse, also, is on my XMB the china rising dlc taunts me with the words free everytime I pass the battlefield icon.
Thanks for contacting EA Customer Experience, my name is Hemank. How may I assist you today?
you
Hi. I'm sure you've had the same question today, but I'm writing concerning the china rising DLC with BF4
Hemank
Yes, tell me the issue .
you
I bought the ps3 version of BF4 with the pre-order DLC. I put the code into my ps4 after buying the upgrade to the ps4 edition. on the ps4 XMB it says the DLC is free to me, but clicking it it asks me to pay 12 pounds for it.
Hemank
Yes, i am aware of this. The issue is that, the code which you have redeemed was for ps3 only. So you cannot redeem that code on ps4, if it has redeemed then also you would be getting an option to buy it. The offer is tied to that specific console and never part of any upgrade/transfer offer.
you
Then why did it download a small update to my ps4 and also tell me it is free?
Hemank
That would have been a minor patch which would have downloaded.The reason for showing that free is that as the Sony is having a common PS store, it doesn't have separate stores for PS3 and PS4 so according to that , it is free but for only that console for which it was meant for.
Hemank
I apologize for the disappointment caused.
you
There was no indication that this would be the case when I bought the ps3 version in preparation of buying the 10 pound upgrade later. So my support of this game has led me to spend 40 pound on the game, plus 10 pound for the upgrade and now folk over another 12 pounds for the DLC. That's 62 pounds. If I had not supported your game from the outset and waited I would of only payed approx. 50 pounds for the ps4 version and gotten the DLC for it. So my support as left me at a disadvantage!
Hemank
Only the Premium Users are able to upgrade their premium access to upgrade.
Hemank
Actually Dice didn't mention this also that the DLC would be transferable when upgrading. (
so hang on, he's just said dice didn't tell everyone either.
So by definition EA didn't, too)
Hemank
I agree with your problem that this wasn't mentioned also but this is the fact which can't be denied. If i would have been in your situation then of-course i would have also reacted and felt the same, as you are in now. If there is anything else i can assist you with , then i would be happy to help you.
you
So without any indication from EA or DICE when the upgrade path was announced and no details in the small print to let me know of this limitation, I won't be getting a DLC code? Your mention of premium doesn't really help me or spure me on to actually get premium considering what has happened. So, there is no way, as a good will gesture to grant me a new code for a franchise I've played for the best part of 2-3 years after spending the exact same ammount of money I would of spent on the ps4 version and cut this problem out, Hemank?
Hemank
I wish I could help you with this, however as per our policy,i cannot grant you the new code.
you
Ok. What other avenues do I have to escalate this further up the channels with EA,
Hemank
Their is nothing that can be done in this case.
Since this information has been provided by EA/Dice only.
Hemank
http://blogs.battlef...ade-to-nextgen/
you
I only ask, Hemank, as have a few friends who visit a ps4 community I run, who have has success in receiving a new code because of this problem from EA reps, although at this time they are now having problems getting the DLC to download.
Hemank
The codes which was granted by EA Reps, that would have been their mistake.
Hemank
Mistakes once done, can't be done again,
you
Mistake or not, they have closure, where as I'm in the same predicament and don't, Hemank. It seems the problem can be resolved simple by me speaking to another rep,
Hemank
If you talk to another rep, you would get the same reply. There is nothing in this case which could be done. No other advisor would disregard the policy.If there is anything else, i can assist you with please let me know, otherwise you can end this chat.
you
No. Thanks for your time,